Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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closed
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closed
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8:30 AM to 5 PM
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Reviews from Web
Very smooth from start to finish!
Reply from Jessica Upshaw
January 12th, 2026 04:38 PM
I'm pleased to know that everything went smoothly from start to finish, Lee. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
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Karen made our home buying experience less scary. She is very sweet and kind. Karen was every helpful with explaining everything clearly. Karen truly cares about her clients.
Reply from Karen Sims
January 12th, 2026 07:12 PM
I appreciate your kind words, Brianna. It's important to me that your home buying experience felt manageable and reassuring. I'm glad I could help by explaining everything clearly. Your comfort and understanding throughout the process are always...
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Everything from start to finish!
Reply from Jessica Upshaw
January 2nd, 2026 02:46 PM
It's great to hear that everything went smoothly from start to finish, Trinity. If there's anything more I can do for you or any other questions that come up, feel free to reach out.
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Great communication and hard work in a limited timeframe
Reply from Karen Sims
December 26th, 2025 02:38 PM
I'm glad to hear that the communication and effort met your expectations, Alla. Working efficiently within a limited timeframe is crucial, and it's rewarding to know it benefited your experience. If you have any more needs or questions, please...
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Chad Harris IV
He was very honest and willing to answer any questions I had about the loan. And willing to explain any concepts relating to mortgages.
Reply from Chad Harris
December 26th, 2025 03:20 PM
It's wonderful to know that you found my honesty and willingness to answer your questions helpful. I aim to make the mortgage process as clear as possible, so I'm glad I could assist with explanations. If you have any more questions or need...
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Great communication skills, and very responsive!!
Reply from Jessica Upshaw
December 26th, 2025 08:32 PM
I'm glad to hear that you appreciated the communication and responsiveness, Michael. If there's anything further you need or any other questions, don't hesitate to let me know.
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Being available everytime we had questions. Helping us through the process and keeping it simple really helped eliminate stress. Overall we couldnt have asked for a better person to help us get our home.
Reply from Donald Oakes
December 23rd, 2025 02:00 AM
Felicity and David, thank you for the kind review ! It was a pleasure helping you get this home and I hope you and the kids enjoy it for years to come. Don
Great job
Reply from Jessica Upshaw
December 25th, 2025 02:06 PM
Thank you for your feedback, Robert. I'm pleased to know that you had a positive experience. If there's anything else you need or any questions you might have, feel free to reach out.
Timely, communicative and wonderful
Reply from Jessica Upshaw
December 23rd, 2025 09:05 PM
I'm grateful for your kind words, Cate. Ensuring prompt communication is something I value deeply, and I'm glad that stood out in your experience. If there's anything else you need or additional guidance required, please feel free to get in...
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Karen was so kind and extremely helpful! She was very prompt with everything and made closing an amazing experience!
Reply from Karen Sims
December 23rd, 2025 04:48 PM
I'm pleased to hear that the closing process went smoothly for you, Madelyn. Providing prompt and kind assistance is always my goal, and I'm glad it made a difference in your experience. If there's anything else you need, feel free to reach...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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