Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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closed
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closed
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8:30 AM to 5 PM
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Reviews from Web
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Karen was very responsive to all my questions. She was amazing at walking me through this process!
Reply from Karen Sims
February 2nd, 2026 03:31 PM
I'm pleased that the support I provided was helpful for you, Johanna. Being responsive and guiding you through the process effectively were my priorities. If there's anything else you need or any questions that arise, feel free to reach out....
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From the beginning of the loan process there was constant communication, gentle nudges when needed and friendly responses to all my questions . I couldn't have asked for more.
Reply from Jessica Upshaw
January 27th, 2026 08:22 PM
Paul, I appreciate your kind words. It's great to know that the communication throughout the loan process met your needs and that you felt supported. If you have any further questions or need assistance in the future, I'm here to help.
Jessica made sure to be available to advice and answer questions from the minute we contacted her. She is extremely professional, yet personable and eased all our anxiety. Our end of things seemed effortless due to the diligent work on her...
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Reply from Jessica Upshaw
January 26th, 2026 02:44 PM
Michael, I'm really pleased that I could ease your concerns and be there to answer your questions from the start. Maintaining a professional yet approachable service is something I strive for. It's satisfying to know that my efforts made your...
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Overall experience as first homebuyer is great.
Reply from Jessica Upshaw
January 26th, 2026 07:55 PM
Jade, I'm glad to hear that your first homebuying experience was great. It was a pleasure assisting you during this important milestone. If you have any future questions or need further assistance, feel free to get in touch.
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Karen is a pleasure to work with - always very responsive and pleasant.
Reply from Karen Sims
January 22nd, 2026 07:09 PM
Thank you for sharing your thoughts, Tara. I'm glad to know that my responsiveness and approach made your experience a positive one. If you need any further assistance or have questions in the future, please feel free to get in touch.
Very helpful and thorough in explaning .
Reply from Jessica Upshaw
January 22nd, 2026 03:07 PM
Kristle, I'm pleased to hear that you found my explanations helpful and thorough. Providing clarity during the process is important to me. If you have any more questions or if there's anything else I can assist you with, don't hesitate to reach...
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Jessica had great advice. She was very thorough, honest, and quick to respond to any questions. She made me very comfortable and confident in my choice and the timing to refinance. Jessica made great recommendations along the way. She is very...
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Reply from Jessica Upshaw
January 20th, 2026 01:57 PM
David, I'm pleased to know that my advice and recommendations were helpful during your refinancing process. Ensuring that my clients feel comfortable and confident in their decisions is a priority for me. It's great to hear that you felt supported...
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We received prompt responses to questions even if they seemed little confusing at times. She helped make the process much easier and simpler.
Reply from Jessica Upshaw
January 19th, 2026 02:40 PM
Matthew, I'm glad to hear that I could make the process easier and provide prompt responses to your questions. It's important to me that everything is clear and straightforward for my clients. If there's anything else you need assistance with,...
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Timely and relatively
Reply from Jessica Upshaw
January 16th, 2026 01:44 PM
Thank you for the positive feedback, Rachael. If there's anything else I can assist you with or any questions you have, please feel free to get in touch.
She communicated with me and kept me updated!
Reply from Jessica Upshaw
January 16th, 2026 03:04 PM
Connie, I'm glad to hear that you appreciated the communication and updates throughout the process. Keeping clients informed is very important to me. If you have any other questions or need further assistance, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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