Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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The communication between the underwriting team and Karen were on point.
Reply from Karen Sims
February 23rd, 2026 07:54 PM
I'm glad to know that you found the communication between the underwriting team and me to be effective, Kevin. Ensuring a smooth process is important, and it's great to know this was your experience. If there's anything else I can assist you...
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karen was great about answering questions and a good
Reply from Karen Sims
February 20th, 2026 09:34 PM
I'm pleased to hear that my efforts in answering your questions were helpful, Steven. If there's anything more you need or any further assistance I can provide, please feel free to reach out.
Jessica Upshaw was the difference maker. She made this process easy and stress free. She answered all our questions and explained each step of the process as we went along. She was professional , kind , and prompt with all of her communication....
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Reply from Jessica Upshaw
February 17th, 2026 06:40 PM
Austin, I'm really glad to hear that my efforts made a positive impact on your experience. Making the process easy and stress-free is always my goal, and it's rewarding to know that you felt supported and informed throughout. If you have any...
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Professional and quick to respond.
Reply from Jessica Upshaw
February 16th, 2026 05:21 PM
Zachary, thank you for recognizing the professionalism and promptness of my responses. I’m here to assist with any further inquiries or support you may need in the future.
the process was extremely smooth, would 10/10 recommend
Reply from Jessica Upshaw
February 10th, 2026 04:10 PM
I'm pleased to hear that you found the process smooth and that you would recommend my services, Dingchen. If there's anything more I can assist you with in the future, don't hesitate to get in touch.
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Communication and fast closing
Reply from Karen Sims
February 5th, 2026 08:15 PM
I'm glad to hear that the communication and speed of the closing process were aspects of your experience at Highlands Residential Mortgage, Ltd. that stood out to you, Sheila. If there's anything further I can assist you with, please don't...
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Communication was clear and quick. The process of obtaining my loan was much easier than anticipated.
Reply from Karen Sims
February 5th, 2026 07:50 PM
It's reassuring to know that the communication and loan process met your expectations, Brenden. Simplifying the journey for you is always what I aim for. Should you have any more questions or require further assistance, please don't hesitate...
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Friendly, knowledgeable,
Reply from Karen Sims
February 5th, 2026 01:58 PM
It’s great to hear that you found me to be friendly and knowledgeable, Chela. Providing a comfortable and informed experience is always my goal. Should you have any questions or need assistance down the line, I'm here to help.
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Don is always so professional and honest so easy working with him
Reply from Donald Oakes
February 3rd, 2026 09:45 PM
I appreciate your feedback, Billy. It's important to me to provide a straightforward and professional experience, and I'm glad that working together has been easy for you. If there's anything else you need, feel free to reach out.
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Don, Maria, and Billy were amazing! I highly recommend this entire team. Thank you again!
Carla Frizzell - Simply amazing!
Reply from Donald Oakes
February 3rd, 2026 06:52 PM
Thank you, Carla, for your kind words and recommendation. It was a pleasure working alongside Maria and Billy to assist you. Your appreciation means a lot, and I'm glad we could provide the support you needed. If you ever need anything in the...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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