Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Karen and Mary Ann did a great job communicating and guiding my wife and I through the whole mortgage experience. We are very thankful we had Karen and Mary Ann, it was a pleasure working with them. Thank you!
Reply from Karen Sims
March 9th, 2026 01:37 PM
I'm happy to hear that you and your wife felt well-guided and supported throughout the mortgage process, Larry. Communication is key, and I'm glad it made your experience smoother. If you have any more questions or need assistance in the future,...
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Karen Sims was an absolute pleasure to work with as a lender. She is extremely organized, communicative, and keeps everyone in the loop throughout the entire process. One thing that really stands out about Karen is that she answers her phone...
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Reply from Karen Sims
March 9th, 2026 12:55 PM
It's gratifying to know that my organization and communication made a positive impact on your experience, Kathy. I believe in keeping everyone informed at every stage, and being available to address questions is a key part of that process....
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Jessica was amazing to work with! Super prompt in her responses, as well as knowledgeable and informative. I love having more information in order to make an educated decision and she definintely knows her field and is so patient about answering...
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Reply from Jessica Upshaw
March 9th, 2026 05:02 PM
It's wonderful to hear your thoughts, Carlynn. I'm glad to know that I could provide the information you needed to make informed decisions and that my responses were timely. Your recommendation means a lot to me, and I'm here if you need anything...
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Karen is simply amazing! From start to finish she's on it!! Great communication and execution .
Reply from Karen Sims
March 6th, 2026 06:53 PM
I'm pleased to hear that you found my communication and execution effective throughout the process, Melissa. Being attentive from start to finish is something I aim for with each client. If you have any further questions or need assistance...
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Don's experience and attentiveness to our mortgage facilitation made our home buying experience so much less stressful. From initiation to close, we knew Don was on our team. We had a fantastic experience with Highlands Mortgage.
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Reply from Donald Oakes
March 4th, 2026 07:12 PM
Kurt, I'm really glad to know that my experience and attentiveness contributed to a smoother home buying process for you. It was my aim to be on your team throughout the entire journey. Thank you for trusting me and Highlands Residential Mortgage,...
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Karen and Mary Ann are the best! They made this process so easy and communication on every step was awesome! I live the videos that were sent out to help explain things during this process - best team ever!
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Reply from Karen Sims
March 3rd, 2026 04:50 PM
I’m truly glad to hear that you found the process easy and the communication effective, Jessica. Creating a streamlined experience is important to me, and I’m pleased that the videos were helpful for you. If there's anything more you need along...
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Great to work with
Reply from Jessica Upshaw
February 27th, 2026 08:43 PM
Thank you for the kind words, Amanda. I'm pleased to know you had a positive experience. If you ever need assistance in the future, don't hesitate to reach out.
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As always, great communication and getting the transaction to closing. Karen goes above and beyond for her clients and it is very much appreciated.
Reply from Karen Sims
February 26th, 2026 08:10 PM
It's wonderful to know that the communication and closing process met your expectations, Lora. I strive to go above and beyond for my clients, and your appreciation means a lot to me. If there's anything else you need, please feel free to reach...
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Jessica was amazing very helpful and very quick to respond when I needed guidance everything was so easy and seamless. Thank you so much.
Reply from Jessica Upshaw
February 24th, 2026 03:26 PM
I'm grateful for your kind words, Stephenie. It's great to know that I could help make the process easy and seamless for you. If you have any more questions or need guidance in the future, feel free to reach out.
You all were kind and very attentive. Kept me updated during the whole experience. Always found the answers to all my questions. Made the experience stress free. Will be recommending the firm to all my friends and family.
Reply from Jessica Upshaw
February 24th, 2026 03:39 PM
I appreciate your feedback, Norma. I'm glad to hear that the process went smoothly for you and that I could provide the support and information you needed. It's great to know you're willing to recommend Highlands Residential Mortgage, Ltd....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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