Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Very easy as usual. would highly recommend to others
Reply from Jessica Upshaw
April 9th, 2026 01:31 PM
It's great to know that your experience was smooth and that you would recommend my services, John. I truly value your trust and am always here to assist with any future needs you may have.
it is fine no problem
Reply from Jessica Upshaw
April 9th, 2026 02:28 PM
I appreciate your feedback, Danah. If there's anything more you'd like to share or if you have any questions down the line, feel free to reach out. I'm here to assist whenever needed.
Multiple road blocks and timing issues made my home purchase stressful. Jessica's patience was very
Reply from Jessica Upshaw
April 8th, 2026 05:47 PM
It's important to me to know that my patience made a difference during your home purchase, James. Managing roadblocks and timing issues can indeed be stressful, and I'm glad I could assist you through them. If you have any more questions or...
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The attention to detail and the customer service
Reply from Michelle Tennyson
April 7th, 2026 01:15 PM
Thank you for highlighting the attention to detail and customer service, Isaac. I'm glad to know these qualities stood out in your experience. Should you need any further assistance or have questions in the future, feel free to get in touch....
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Karen went above and beyond during the mortgage process, she was quick and responsive the entire time If we had any issues she made sure to help us out. Karen got us a quick closing, I would recommend her 100%!!
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Reply from Karen Sims
April 6th, 2026 01:40 PM
I'm truly grateful for your feedback, Jonathon. It means a lot to know that you felt supported throughout the mortgage process. Your recommendation and trust in my work are highly valued. If there's anything more I can assist with, please feel...
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Quick responses to texts and voice messages. Worked out the best solutions to my mortgage requirements. Thanks Jessica
Reply from Jessica Upshaw
April 6th, 2026 12:42 PM
I'm glad to hear that my quick responses and solutions aligned with your mortgage needs, David. Thank you for sharing your feedback. If you have any further questions or need assistance in the future, feel free to reach out.
We always appreciate that Jessica and the team guide us through the process every step of the way, even though it isn't our first time, every deal is different and can go sideways. The team is on it and make it as smooth as possible!!
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Reply from Jessica Upshaw
April 6th, 2026 06:31 PM
I'm glad to know that you feel supported throughout every step of the process, Stephanie. Your trust and recognition mean a lot, especially given the varying nature of each deal. I'm here to help ensure everything runs smoothly for you. If...
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Easy to work with, answered all questions, quick to respond.
Reply from Jessica Upshaw
April 6th, 2026 02:26 PM
I'm pleased to hear you found it easy to work with me and that I was able to answer all your questions promptly, Ann. Your feedback is greatly appreciated. If you need any assistance or have more questions in the future, don't hesitate to reach...
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Karen was such a Great help I couldnt have made it threw everything without all her help. She was always there when ever I needed her and thats why it made the whole experience so much easier. Thank you so much Karen.
Reply from Karen Sims
April 6th, 2026 04:39 PM
Debora, I really appreciate your kind words. I'm pleased to hear that my assistance made the process easier for you. Being there whenever you needed was important to me, and I'm glad it helped. If you have any more questions or need further...
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concerns I had more answered honestly and complete. Again, thank you. Rev. William Charles BAILEY S
Reply from Jessica Upshaw
April 3rd, 2026 01:19 PM
I'm glad to know that your concerns were addressed honestly and completely, William. Thank you for sharing your experience with me. If you have any more questions or need further assistance, I'm here to help.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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