Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Great communication, explained everything to us in lots of detail. Loved working with her!
Reply from Michelle Tennyson
April 3rd, 2026 08:50 PM
I’m glad you found the communication clear and detailed, Addison. It was a pleasure working with you too. If you have any more questions or need assistance in the future, feel free to reach out.
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Karen is readily available, always very helpful and Knowledgeable! Will certainly be recommending her to my clients again.
Reply from Karen Sims
April 3rd, 2026 05:30 PM
Thank you for the kind words, Sonja. I'm pleased to know that my availability and knowledge have been beneficial. It's always rewarding to support you and your clients. If there's ever anything more I can do, please feel free to reach out.
Michelle is THE BEST! Would highly recommend her to all of my friends and anyone looking for a personable, kind, and knowledgeable person to help with all their needs !!
Reply from Michelle Tennyson
March 29th, 2026 03:03 PM
Thank you so much Maggie, you are the Best! You guys are the ones that made it so easy. I am so excited for the bright future you and Kaden have ahead of you. Thank you for allowing me to be a small part of that.
Michelle was always there to answer our questions and she gave us very clear information the entire process.
Reply from Michelle Tennyson
March 29th, 2026 03:05 PM
Thank you so much Kaden! You both made the process so easy by wanting to learn and understand the crazy process. I was thrilled to get to be a small part of the path to your future life together.
Continuous updates, professionalism and the ability and willingness to close earlier than the contract date.
Thanks
Reply from Jessica Upshaw
March 26th, 2026 01:00 PM
I appreciate your kind words, Lora. It's great to know that you found my updates and professionalism helpful in the process. I'm glad we could close earlier than expected for you. If there’s anything else I can assist with in the future, please...
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Your staff, they make all the difference in the world. They really treated me with respect and they gain my respect and I will recommend you all highly recommend you all! Respect goes a long way!
Reply from Jessica Upshaw
March 23rd, 2026 02:22 PM
Robert, it's wonderful to hear that my team made a positive impact on your experience. I truly appreciate your kind words and the importance you place on respect in our interactions. Thank you for recommending us; it means a lot. If there’s...
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Becoming a first time home owner, I wasn't smarter than a 5th grader lol, but Jessica and her team guided me though every step and answered the hundreds of questions I had, I gave her a target price on my mortgage and she hit it (🎯) I thanked...
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Reply from Jessica Upshaw
March 23rd, 2026 12:56 PM
Kelvin, I'm truly glad I could assist you in navigating the home-buying process and meet your mortgage goals. Thank you for trusting me with this important step and for your willingness to recommend my services to others. If you have any more...
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She was quick with answering any questions that I had and really helped make the whole process go as smoothly as possible.
Reply from Jessica Upshaw
March 23rd, 2026 04:59 PM
I'm pleased to hear that I could help address your questions promptly and make the process smooth for you, Easton. If there's anything else you need or any further questions arise, don't hesitate to contact me.
I had the pleasure of working with Michelle throughout the transaction, and her professionalism truly stood out. She was knowledgeable, responsive, and consistently guided the client every step of the way. Her ability to keep everything organized...
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Reply from Michelle Tennyson
March 23rd, 2026 06:28 PM
Thank you, Kristy, for sharing your experience. It was a pleasure working with you and ensuring everything went smoothly throughout the transaction. I'm glad to hear that my organization and guidance were helpful. If there's anything more I...
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I have used Michelle for many transactions over the years; from the purchase of homes, land and even rental properties. She is very knowledgeable about the mortgage industry and always answers any questions I have. I would highly recommend...
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Reply from Michelle Tennyson
March 20th, 2026 05:36 PM
You're always welcome, Jennifer. I truly appreciate your trust and loyalty over the years. It's been a pleasure assisting you with a variety of transactions. Your recommendation is invaluable, and I'm always here to answer any questions you...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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