Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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closed
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closed
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8:30 AM to 5 PM
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Reviews from Web
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Karen made this process so smooth. This was our first time buying a home and was very nervous about everything that goes into it. Karen guided us through every step and was always willing to answer our many questions. Will definitely recommend...
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Reply from Karen Sims
April 23rd, 2026 05:43 PM
Kenadi, I'm grateful for your kind words and pleased to hear that I could help make your first home-buying experience smooth. It's appreciated to know that you felt supported throughout the process. Thank you for recommending me and Highlands...
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Karen has exceptional communication skills and she's super smart about the industry.
Reply from Karen Sims
April 21st, 2026 12:50 PM
Debbie, thank you for your kind words about my communication skills and industry knowledge. I'm pleased to know that you had a positive experience. If there's anything else I can help with, please feel free to reach out.
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It went well. Thank you, Karen.
Reply from Karen Sims
April 21st, 2026 06:15 PM
Christian, I'm pleased to hear that everything went well. Thank you for your kind words, and if there's anything more I can assist with, don't hesitate to reach out.
Simplicity and ease to get things done. Having the forecast out to reassure the decision was important
Reply from Jessica Upshaw
April 20th, 2026 03:07 PM
I'm pleased to know that the simplicity and ease of the process were beneficial for you, Alexander. It's great that having the forecast helped reassure your decision. If there's anything else I can assist with, feel free to let me know.
Commincation was better than a lot of other places. And they seemed to actually want to help the customers out more so than some.
Reply from Jessica Upshaw
April 20th, 2026 05:49 PM
Hubert, I appreciate your feedback on the communication and the effort to help customers. It's good to know that you felt supported during the process. If you ever have more questions or need assistance, I'm here to help.
The whole process was pleasant and felt like we were supported by great people. It was very reassuring as a first time home buyer and really limited the fears and anxieties I felt through the process.
Reply from Jessica Upshaw
April 15th, 2026 03:06 PM
I'm happy to hear that the process was reassuring for you as a first-time home buyer, James. Knowing that you felt supported and your fears were eased is truly rewarding. If you have any more questions or need assistance in the future, I'm...
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I have worked with Karen and team before and they are wonderful! Very knowledgeable, trustworthy and always a smooth process.
Reply from Karen Sims
April 14th, 2026 05:58 PM
Shana, thank you for your kind words. I'm glad to know that you found the process smooth and that you trust our team's knowledge and reliability. If there's anything more I can do for you, please let me know.
Lots of communication and guidance I think on our situation it would have been a good idea to start the new home buyers class and getting home owners insurance earlier in the process because that did hold us up a little. but overall you guys...
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Reply from Jessica Upshaw
April 14th, 2026 12:44 PM
Thank you for sharing your experience, Zaina. I appreciate your feedback on the timing of the new home buyers class and insurance, and I'm glad to hear that you found the communication and guidance helpful throughout the process. If you have...
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Karen is the sweetest person and so wonderful to work with on every level !
Reply from Karen Sims
April 13th, 2026 04:44 PM
Stephanie, I'm grateful for your kind words. It's appreciated to hear that you had a positive experience working with me. If there's anything else I can assist you with, please let me know.
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Constant feedback and text made it very easy
Reply from Karen Sims
April 13th, 2026 07:49 PM
Ricardo, I'm glad to hear that the constant feedback and communication made the process easier for you. If there's anything else you need, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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