Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Hands down the most incredible customer service experience I've ever had! This was our first time purchasing a home and we had alot of questions. Jessica and Stacy were great and I will never be able to express our gratitude for all their help!...
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Reply from Jessica Upshaw
May 28th, 2026 01:27 PM
Jonathan, I truly appreciate your kind words and am so grateful to have been part of such an important milestone in your life. It's appreciated to know that you felt supported throughout the process and that my efforts, along with Stacy's,...
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Karen was so helpful in explaining the loan process as well as everything I'd need to successfully secure financing. I would recommend working with her to anyone!
Reply from Karen Sims
May 22nd, 2026 04:17 PM
Lauren, I'm grateful for your kind words and for recommending me to others. I'm pleased to hear that my explanations helped you understand the loan process and secure financing. If you have any more questions or need further assistance, feel...
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Great wxper and Jessica made everything very easy!
Reply from Jessica Upshaw
May 21st, 2026 01:18 PM
Patricia, I'm pleased to know that you had a great experience and found everything easy with my assistance. Thank you for your kind words!
Jessica and Stacy are always on top of everything. They communicate throughout the entire process. I trust them completely with all my clients' needs.
Reply from Jessica Upshaw
May 18th, 2026 12:39 PM
Vicki, I'm grateful for your trust and glad to know that you appreciate the communication throughout the process. It's appreciated to hear that you feel confident working with both Stacy and me for your clients' needs.
Everything was a really good process!
Reply from Jessica Upshaw
May 18th, 2026 06:00 PM
Teresa, I'm glad to hear that you found the process really good. Thank you for sharing your experience!
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Karen is amazing . Great response time to any questions or concerns and kept me updated throughout the entire process
Reply from Karen Sims
May 15th, 2026 06:26 PM
Jennifer, I appreciate your kind words about my responsiveness and communication. I'm glad to know you felt informed and supported throughout the process. If you have any further questions or need assistance, please feel free to reach out.
Jessica made this process smooth and quick! We couldn't be happier with the experience!!
Reply from Jessica Upshaw
May 15th, 2026 05:18 PM
Jalee, I'm happy to know that you found the process smooth and quick. I'm grateful for your kind words and pleased to hear that you had such a positive experience.
Every step was planed and went smoothly
Reply from Jessica Upshaw
May 12th, 2026 06:27 PM
Douglas, I'm pleased to hear that everything was planned and went smoothly for you. If there's anything else I can assist you with in the future, please let me know.
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Don was very prepared and knowledgeabl. he did things in a timely manner and made sure I could contact him if needed.
Reply from Donald Oakes
May 7th, 2026 02:14 PM
Olivia, I'm pleased to hear you found my preparation and knowledge helpful throughout the process. Ensuring timely communication is a priority for me, and I'm glad it made a difference for you. If you have any more questions or need further...
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Karen is the best! She makes the process so easy and is always available to answer questions!
Reply from Karen Sims
May 6th, 2026 08:09 PM
Macy, thank you for your kind words. I'm glad to hear that you found the process easy and felt supported with your questions. If you have any more inquiries or need further assistance, feel free to reach out anytime.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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