Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Sat
closed
Sun
closed
Mon
8:30 AM to 5 PM
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Reviews from Web
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Everything top to bottom was quick, efficient, and incredible! Karen is the best of the best, she is always friendly, reliable, and helpful
Reply from Karen Sims
May 4th, 2026 05:30 PM
Brandon, I appreciate your positive feedback and am glad to hear that you found the process quick and efficient. It's appreciated to know that my reliability and friendliness made a good impression. If you ever need anything else, I'm here...
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Great communication, answered all my questions & worked through all of my specific issues with this particular purchase/finance.
Reply from Karen Sims
May 4th, 2026 03:34 PM
Blake, I appreciate your feedback and am glad that my communication and assistance were helpful with your purchase and financing. If you have any more questions or need further help, please feel free to reach out.
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Karen is quick to respond and gets us to the closing table everytime! She is great at what she does.
Reply from Karen Sims
May 4th, 2026 04:20 PM
Haley, I'm grateful for your kind words and pleased to know that my responsiveness and efforts have been valuable in reaching the closing table consistently. If there's anything more I can do for you, please let me know.
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All my questions were answered right away and was explained very well
Reply from Karen Sims
May 4th, 2026 04:18 PM
Cecilia, I'm pleased to hear that all your questions were answered promptly and clearly. It's important to me that you feel informed and comfortable throughout the process. If there's anything else you need, please don't hesitate to reach out....
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Don Oakes - his excellent communication, professionalism, and genuine care for clients. Thanks, Don!
Reply from Donald Oakes
April 29th, 2026 05:02 PM
Jenny, thank you for the nice review !
You are always a pleasure to work with !
Don
for
my husband received ample support and communication from Karen when we had questions. The paperwork was done on a timely manner.
Reply from Karen Sims
April 30th, 2026 12:51 PM
Ruth, I'm glad to know that you and your husband felt supported and well-informed throughout the process. It's great to hear that the paperwork was handled promptly. If you have any more questions or need further assistance, feel free to reach...
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The communication to me made all the difference. The way I was able to call and text with my questions.
Reply from Karen Sims
April 30th, 2026 02:03 PM
Brittany, I appreciate you highlighting the importance of communication in your experience. I'm glad that being able to call and text made a difference for you. If you have any more questions or need further assistance, feel free to reach out....
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Ive worked with Jessica and her team befor and i reccomend her to my clients becaue shes easy to work with & gets the job done, im always able to get ahod of her and its just a nice experiance. ill call her again the next time i need a mortgage...
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Reply from Jessica Upshaw
April 27th, 2026 02:10 PM
Gina, I'm grateful for your kind words and for recommending me to your clients. It's wonderful to hear that you've had a nice experience and found it easy to reach me. I look forward to assisting you with your next mortgage needs.
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Karen was very knowledgeable and very clear with instructions on what we needed to get and was informative through the whole process about the stages we were in and what was gonna happen next
Reply from Karen Sims
April 27th, 2026 06:42 PM
Brandon, I'm grateful for your kind words and pleased to hear that my guidance was clear and informative throughout the process. If you have any further questions or need assistance in the future, feel free to reach out.
Very helpful and quick to respond to any and all questions. Jessica helped to insure that we had a smooth and speedy experience
Reply from Jessica Upshaw
April 27th, 2026 08:28 PM
Rolandus, I'm glad to hear that you found my assistance helpful and that your experience was smooth and speedy. If you have any more questions in the future, feel free to reach out to me.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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