New American Funding - Marcelo De Matos

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-313-0321
Rating: 4.95

Consumer Direct | ILA

Consumer Direct | Santa Ana

4.95

(60)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 313-0321

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/marcelodematos/

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4.95

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The underwritter kept asking for more details information of what it was already provided.

Reply from Marcelo De Matos

September 27th, 2025 08:30 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Communication was the best thing about my experience. The ease of uploading documents that were requested was outstanding. New American Funding is a class act.

Reply from New American Funding - Marcelo De M...

September 10th, 2025 03:38 PM

Thank you for sharing your thoughts and for acknowledging New American Funding as a class act. You also deserve credit for how fast and smooth the process went. Thank you for your business!!

I can't say eneough good things about Marcelo and Lori. I mostly dealt with Marcelo and he was great! Incredibly helpful, he was able to offer several options in our refinance and made the whole process very easy. He was very responsive every...

Reply from New American Funding - Marcelo De M...

September 2nd, 2025 06:34 PM

Leo, I'm really pleased to know you had a positive experience with the refinancing process. So glad we had the opportunity to work together and put you in a better financial position. Lori and I strive to be responsive and ensure everything...

Professional and informative

Reply from Marcelo De Matos

September 2nd, 2025 02:04 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

My experience from start to end was phenomenal. My team went above and beyond to make sure everything was done in a timely manner on my behalf. They communicated well and was available whenever I had questions. Mr Marcelo also went in my opinion...

Reply from New American Funding - Marcelo De M...

August 4th, 2025 10:07 PM

From the early challenges we faced with the inaccurate reporting of your mortgage history to finally resolving everything and reaching the finish line, I have to say that I celebrate every step forward alongside you. I truly value the trust...

Seamless transaction

Reply from New American Funding - Marcelo De M...

August 1st, 2025 07:13 PM

Thank you, Efrain, for your kind words. I'm glad to hear that your transaction went seamlessly. Always a pleasure to facilitate your access to the equity on your home. If you have any further questions or need assistance in the future, please...

The third party verifications experience was horrible.

Reply from New American Funding - Marcelo De M...

August 1st, 2025 07:12 PM

If your mortgage is not reported to the credit bureaus we rely on a 3rd party system to provide a mortgage rating. Thank you for bringing to my attention and I'm glad that we had the information corrected and were able to fund your loan. We...

Marcelo has always been ready and willing to help. He allow me to relate to him why I need his help and gets back to me in a timely manner. Would highly recommend him and his office staff.

Reply from New American Funding - Marcelo De M...

June 12th, 2025 07:37 PM

The process is always focused on you, your goals, and objectives. I'm thrilled to assist and create a positive impact. Thank you for your trust, support and repeat business.

all my worries were put to ease.

Reply from New American Funding - Marcelo De M...

May 12th, 2025 03:25 PM

Glad to see it cross the finish line. Enjoy your savings Curt!!

Marcelo was great he explained the whole process in great detail so we understood everything. Lori Gordon got everything done for us, just wish the process wasn't so long, other than that we were very happy !

Reply from New American Funding - Marcelo De M...

May 7th, 2025 08:36 PM

I'm really happy to know that you had a great experience with the process and that we could provide you access to your equity. We recognize that refinancing can sometimes take a while, and we truly appreciate your patience. Although we typically...