New American Funding - Marcelo De Matos

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-313-0321
Rating: 4.95

Consumer Direct | ILA

Consumer Direct | Santa Ana

4.95

(51)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 313-0321

Santa Ana, CA

https://www.newamericanfunding.com/mortgage-loans/marcelodematos

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4.95

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4.95

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I just wanted to leave a positive review for Marcelo. He made the entire loan process easy and stress-free. He always kept me updated and made sure I was in the loop every step of the way.I've never worked with a loan officer quite like Marcelo....

Reply from New American Funding - Marcelo De M...

June 9th, 2026 03:30 PM

Thank you so much for this amazing review Alvin! It was such a pleasure working with you again this time around. Navigating complex paperwork can be stressful, but I'm thrilled we were able to tackle it together and get you the result you were...

Marcelo help out with my loan, make it easy and simple

Reply from New American Funding - Marcelo De M...

June 11th, 2026 07:06 PM

Happy that we could help again Minh!!! Always here if you need me.

Always accessible, always kind, always was able to find out the answer immediately, and was always a personable service that was brought to my lawn oboth by Marcello and by Chris

Reply from New American Funding - Marcelo De M...

June 9th, 2026 03:27 PM

Thank you so much for the wonderful feedback! Chris and I are absolutely thrilled to know you had such a great experience with us. We're so glad we could get everything finalized for you just in time for summer and all the amazing new memories...

I rarely write reviews, but Marcelo deserves recognition for the exceptional level of service he provided throughout my refinance process.From the very beginning, Marcelo demonstrated an impressive depth of knowledge and professionalism. What...

Reply from Marcelo De Matos

June 8th, 2026 07:45 PM

Aaron, I am truly grateful for your generous review and kind words. It was my pleasure to assist you throughout your refinance process and address your concerns with the attention they deserved. Your trust and appreciation mean a lot to me,...

Marcelo De Matos made the experience great because he was professional, responsive, patient, and very helpful throughout the loan process. He communicated clearly, answered questions quickly, and helped make the process feel organized and less...

Reply from New American Funding - Marcelo De M...

May 19th, 2026 04:57 PM

Thank you for the wonderful review! Reading your feedback truly made my day. I believe that my role is more than just facilitating a transaction; it’s about being a dedicated partner to my clients throughout the entire process. I strive to...

Marcelo was very pleasant from beginning to end. He explained each and every step of the process to me whereas I understood it and whenever I got stuck and didn't understand any of the steps he took the time a day explained it clearly. Marcello...

Reply from New American Funding - Marcelo De M...

May 2nd, 2026 12:12 AM

We appreciate you as customer Carolyn, thank you for the kind words and the repeat business. Enjoy the improvements to your home in great health!!

Marcelo is a pleasure to work with.

Reply from Marcelo De Matos

April 17th, 2026 07:23 PM

Leah, I appreciate your kind words. I'm glad to hear that working together was a positive experience for you. If there's anything else I can assist you with, please feel free to reach out.

Marcelo is very patient and professional. He spent a lot of time explaining all the aspects with me. While I was debating on different options, he chose to support and stand by, I appreciate it

Reply from New American Funding - Marcelo De M...

March 30th, 2026 04:53 PM

Your timing couldn't have been better and congratulations!!! I really enjoyed working with you.

Marcelo and I hit it off from the first transfer from the 800# to his desk! He was remarkably pleasant to talk with, always! He walked us through this process with ease. This was the easiest refinance process I have ever went through and we...

Reply from New American Funding - Marcelo De M...

March 30th, 2026 04:34 PM

I'm really pleased to hear the refinance process was so smooth for you, Erricka. I'm glad I could assist throughout the journey. Your kind words are truly appreciated. If you have any more questions or need further assistance, just let me know....