New American Funding - Marcelo De Matos
Consumer Direct | ILA
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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I rarely write reviews, but Marcelo deserves recognition for the exceptional level of service he provided throughout my refinance process.From the very beginning, Marcelo demonstrated an impressive depth of knowledge and professionalism. What...
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Reply from Marcelo De Matos
June 8th, 2026 07:45 PM
Aaron, I am truly grateful for your generous review and kind words. It was my pleasure to assist you throughout your refinance process and address your concerns with the attention they deserved. Your trust and appreciation mean a lot to me,...
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Marcelo De Matos made the experience great because he was professional, responsive, patient, and very helpful throughout the loan process. He communicated clearly, answered questions quickly, and helped make the process feel organized and less...
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Reply from New American Funding - Marcelo De M...
May 19th, 2026 04:57 PM
Thank you for the wonderful review! Reading your feedback truly made my day.
I believe that my role is more than just facilitating a transaction; it’s about being a dedicated partner to my clients throughout the entire process. I strive to...
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Marcelo was very approachable, professional and, at times, really made me feel like he cared about my situation and genuinely wanted to see it through successfully. He is very thorough, efficient and a great asset for New American Funding....
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Reply from New American Funding - Marcelo De M...
September 10th, 2025 04:00 PM
So glad to get you out of that equity agreement so that you can benefit 100% from your future appreciation. Yes, I was not only working diligently to get your loan done but also cheering for you along the way. I appreciate your trust and business!!!...
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rates are good and was able to do mostly online
You made things easier for us I get the loan done
Reply from New American Funding - Marcelo De M...
August 21st, 2026 09:40 PM
It was my absolute pleasure! Thank you so much for trusting me to get your loan closed. I am so glad I could make the process easier and smoother for you. Sticking to the plan paid off, and I’m incredibly happy for your success. Congratulations!!!...
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Marcelo was absolutely wonderful to work with. From the very beginning, he could hear the frustration in my voice when we first communicated. He immediately reassured me that he was there to assist with my needs and patiently explained the...
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Reply from New American Funding - Marcelo De M...
August 21st, 2026 09:39 PM
It was absolute pleasure working with you! Thank you so much for the touching review. I am so incredibly happy we succeeded and made this a positive experience for you. I truly appreciate your trust, your patience, and your dedication to sticking...
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Mareclines was amazing to work with! I couldn't have chosen a better person to work with
Reply from New American Funding - Marcelo De M...
August 20th, 2026 06:21 PM
Thank you for the amazing words! I couldn't have asked for a more deserving client. It was a joy working with you, and I hope you are enjoying your new freedom to the fullest.
It was a long process, some communication could have been clearer. Both did their job professionally and were always calm and collected. I liked them both. The "okay" rating was more from the length of the transaction, and requests and follow-ups...
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Reply from New American Funding - Marcelo De M...
July 23rd, 2026 03:39 PM
Thank you for your feedback and your kind words about our professionalism! We truly enjoyed working with you.I completely understand your frustration regarding the length of the transaction and the timing of our requests. When subordinations...
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Everyone was exceptionally helpful, thoroughly knowledgable, and very responsive to my questions. Marcelo and Lisa are definately excellent assets to NAF.
Reply from New American Funding - Marcelo De M...
July 14th, 2026 04:53 PM
Thank you so much for taking the time to share your experience and for choosing NAF for your home financing needs! If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out. Lisa and I are always here...
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Very open communication and went the extra mile to get us approved and everything to go as smooth as possible
Reply from New American Funding - Marcelo De M...
July 1st, 2026 09:36 PM
Rebecca, thank you for your kind words. I'm pleased to hear that the open communication and efforts made a positive impact on your approval process. If there's anything more I can do for you, please don't hesitate to reach out.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Other Serving Areas
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing