New American Funding - Marcelo De Matos

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-313-0321
Rating: 4.94

Consumer Direct | ILA

Consumer Direct | Santa Ana

4.94

(62)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 313-0321

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/marcelodematos/

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4.94

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I rarely write reviews, but Marcelo deserves recognition for the exceptional level of service he provided throughout my refinance process.From the very beginning, Marcelo demonstrated an impressive depth of knowledge and professionalism. What...

Reply from Marcelo De Matos

June 8th, 2026 07:45 PM

Aaron, I am truly grateful for your generous review and kind words. It was my pleasure to assist you throughout your refinance process and address your concerns with the attention they deserved. Your trust and appreciation mean a lot to me,...

Marcelo De Matos made the experience great because he was professional, responsive, patient, and very helpful throughout the loan process. He communicated clearly, answered questions quickly, and helped make the process feel organized and less...

Reply from New American Funding - Marcelo De M...

May 19th, 2026 04:57 PM

Thank you for the wonderful review! Reading your feedback truly made my day. I believe that my role is more than just facilitating a transaction; it’s about being a dedicated partner to my clients throughout the entire process. I strive to...

Marcelo was very approachable, professional and, at times, really made me feel like he cared about my situation and genuinely wanted to see it through successfully. He is very thorough, efficient and a great asset for New American Funding....

Reply from New American Funding - Marcelo De M...

September 10th, 2025 04:00 PM

So glad to get you out of that equity agreement so that you can benefit 100% from your future appreciation. Yes, I was not only working diligently to get your loan done but also cheering for you along the way. I appreciate your trust and business!!!...

just the ease of the process

Reply from New American Funding - Marcelo De M...

October 13th, 2026 11:36 PM

Jarrett, I'm glad to hear that you found the process easy. At New American Funding, we strive to make every experience as smooth as possible for our clients. If it was easy is because you played a big part in meeting all the requirements and...

Marcelo is amazing as a nervous worried first time home loan experience that had me so wrapped up in what about this and that and how’s it work and what if I this or that.what is my possibilities should I here or there because I DONT KNOW AND...

Reply from New American Funding - Marcelo De M...

October 20th, 2026 01:15 PM

Matt, I appreciate your heartfelt review and am glad I could help ease your worries during your first home loan experience. It was important to me that you felt understood and informed every step of the way. At New American Funding, ensuring...

Did a great job.

Reply from New American Funding - Marcelo De M...

October 7th, 2026 10:09 PM

We make it a point to show up each day and give our absolute best effort for the people we serve. We're thrilled we could help you out! It wasn't a smooth ride because of some external challenges, but we genuinely appreciate your confidence...

rates are good and was able to do mostly online

Reply from Marcelo De Matos

September 28th, 2026 03:48 PM

Martin, I'm pleased to hear that you found the rates good and appreciated the convenience of handling things mostly online. At New American Funding, we strive to make the process as seamless as possible for our clients.

You made things easier for us I get the loan done

Reply from New American Funding - Marcelo De M...

August 21st, 2026 09:40 PM

It was my absolute pleasure! Thank you so much for trusting me to get your loan closed. I am so glad I could make the process easier and smoother for you. Sticking to the plan paid off, and I’m incredibly happy for your success. Congratulations!!!...

Marcelo was absolutely wonderful to work with. From the very beginning, he could hear the frustration in my voice when we first communicated. He immediately reassured me that he was there to assist with my needs and patiently explained the...

Reply from New American Funding - Marcelo De M...

August 21st, 2026 09:39 PM

It was absolute pleasure working with you! Thank you so much for the touching review. I am so incredibly happy we succeeded and made this a positive experience for you. I truly appreciate your trust, your patience, and your dedication to sticking...

Mareclines was amazing to work with! I couldn't have chosen a better person to work with

Reply from New American Funding - Marcelo De M...

August 20th, 2026 06:21 PM

Thank you for the amazing words! I couldn't have asked for a more deserving client. It was a joy working with you, and I hope you are enjoying your new freedom to the fullest.