New American Funding - Marcelo De Matos

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-313-0321
Rating: 4.95

Consumer Direct | ILA

Consumer Direct | Santa Ana

4.95

(60)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 313-0321

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/marcelodematos/

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4.95

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Questions were answered promptly process went very smooth

Reply from New American Funding - Marcelo De M...

March 18th, 2026 10:05 PM

It's great when a well executed plan comes together!! Happy to hear.

Marcelo was very empathetic to our situation and did everything in his power to make it happen. Nick was awesome as well - they both went above and beyond to change our financial situation from chaotic to very organized with room to breathe!...

Reply from New American Funding - Marcelo De M...

March 16th, 2026 04:00 PM

I'm pleased to know that our team at New American Funding could support you through this financial transition. It's gratifying to hear your kind words and I appreciate your trust and your recommendation. If there’s anything more you need in...

Excellent customer service. Answered all my questions in a timely manner. Kept me updated through out the whole process. We are very thankful for the team worked with.

Reply from Marcelo De Matos

January 27th, 2026 03:08 PM

I'm glad I could provide you with the customer service and timely updates you needed, Carrie. Keeping you informed throughout the whole process is one of my priorities. If there's anything more I can assist you with, please let me know.

Great customer service. Marcelo goes above and beyond to make sure he provides his customers with the best customer service possible! Highly recommend him!!

Reply from New American Funding - Marcelo De M...

January 7th, 2026 08:05 PM

I really appreciate your trust second time around. Here's hoping for a tremendous 2026. Glad to be of service!!

Marcelo made us feel at ease and helped us along the whole time making it a smooth process from beginning to end. He was extremely professional and communicative . Thank you Marcelo!!

Reply from Marcelo De Matos

January 1st, 2026 09:33 PM

It's great to know that you felt at ease throughout the process, Nicole. I'm glad I could help make everything smooth from start to finish. Your appreciation for the communication and professionalism means a lot to me. If there's anything more...

best part of all this is that Marcelo and Dawna did their work together and made me feel like family without any interruptions and they were very, very communicative and professional and they took on their work diligently to make it a success...

Reply from Marcelo De Matos

December 29th, 2025 03:36 PM

Charles, I'm glad to hear that you felt well-supported throughout the process and that both Dawna and I could provide the communication and professionalism you needed. Your mention of feeling like family means a lot to me. Thank you for sharing...

Friendliness

Reply from Marcelo De Matos

December 2nd, 2025 05:25 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Open communication through the whole process.

Reply from Marcelo De Matos

November 28th, 2025 03:04 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Responded to questions quickly.

Reply from New American Funding - Marcelo De M...

November 6th, 2025 01:46 AM

Glad to be of service!!

Marcelo is so easy to work with, communicate with and his willlingness to over and beyond! Thanks Marcelo!

Reply from Marcelo De Matos

October 7th, 2025 04:31 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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