Janelle Okuma - New American Funding
Consumer Direct | ILA
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The great communication was the best part.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
Going through a refinance can be a pain. But Janelle and Jaqueline kept me up to date with everything that I needed. Great job
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
Always responded to my questions quickly and kept me up to date on the process.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
They were very patient and informative with me the whole time and processing our
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
All individuals involved were knowledgeable, professional & efficient.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
Friendly. Extremely clear speech. Love her.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Just a little better communication
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Both Janelle and Zoey were great to work with! Both ladies kept me informed on the progress of the loan. And both showed great patience with me as we went through this process. I will definitely refer any friends or family to Janelle and Zoey!...
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
I am the victim of identity theft the worst it can be. I could not get a loan from anyone. Janelle Okuma heard my story and went out of her way to find me a loan. Without her help my husband and I would have lost everything. Very quickly. She...
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
You were so easy to work with and I'm truly happy I was able to help you. Thank you for your kind review. Hopefully we can work together in the future!
Answered all questions quickly, and kept me very well informed throughout the entire process.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Year Started
2003
Time Zone
Central Standard Time (CST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing