Janelle Okuma - New American Funding
Consumer Direct | ILA
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The communication for when things were so was great. And when we had an hiccups. When things were incorrect On the forms the team was able to get them update quickly for a seamless process.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Communication was not timely and the information present was never the same . I have never had such a horrible experience with a "streamlined" refinance. The underwriting tool so long and kept changing the amount to close and I was told it...
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Even though there were some rocky times, everyone i worked with was very accommodating and helpful. They all went above & beyond to make this loan work out for me.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
The level of professionalism and infor was most helpful.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Janelle was amazing to work with! Very responsive and thorough. Even though we've never met and live in two different states, she made me feel like a friend. Even checking in when hurricanes hit! That personal experience was unexpected as it's...
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
Janelle was absolutely the best. She is a tremendous commucator. I received emails, texts, & calls. She was prompt to return my calls and gave me directions through out the process. Janelle is easy to talk and always pleasant. She made this...
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Ease of communication
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
I’m very satisfied with the help and support from all representatives. They answered all of my questions and help me with my difficult situation!
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
With me every step of the way, answered all questions and fun to work with. She went above and beyond and helped get me the best rate. Looking forward to working with her on the VIRRL in six or seven months.
Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
First of all, we love your company. You do phenomenal work. The only thing we felt we were left hanging with is communication. I'm not sure who was responsible for that....Paul, Janelle or Elisa. We never knew where we were in the process....
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Reply from Janelle Okuma - New American Fundin...
May 28th, 2025 08:29 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Year Started
2003
Time Zone
Central Standard Time (CST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing