Janelle Okuma - New American Funding
Consumer Direct | ILA
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Very communicative during a lengthy process
Reply from Janelle Okuma
February 9th, 2026 04:28 PM
I appreciate your feedback, Brycen. I'm glad that my communication helped ease the process for you. If there's anything else you need or any questions you may have, feel free to reach out.
VERY EASY AND FAIRLY QUICK
Reply from Janelle Okuma
February 9th, 2026 08:29 PM
I'm pleased to hear that you found the process easy and quick, Mechele. If there is anything more I can assist you with, please don't hesitate to get in touch.
The professionalism of both Janelle and Andrew is outstanding! The guidance and patience is so much appreciated. The easy communication made it so less stressful. I am counting on communicating with Janelle throughout the term of my loan my...
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Reply from Janelle Okuma
January 16th, 2026 07:44 PM
I appreciate your thoughtful feedback, Michele. It's rewarding to know that my guidance and communication made a difference for you during the loan process. I'm here to support you throughout the term of your loan, especially with any inquiries...
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She listened to my needs and helped me with the best option available.
Reply from Janelle Okuma
January 8th, 2026 07:10 PM
I'm glad I could assist you in finding the best option, Ian. Listening to your needs and providing tailored support is important to me. If you have any further questions or need additional help, please feel free to reach out.
Janelle and Tammy were absolutely awesome! Highly recommend! There communication , prompt responses, acknowledgment and of course reliability was outstanding . By far the best experience of any purchase I've ever made.
Reply from Janelle Okuma
January 5th, 2026 08:51 PM
Thank you for your kind words, John. It's wonderful to know that you had such a positive experience with the support provided. Communication and reliability are important to me, and I’m glad these stood out to you. If you ever have more questions...
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Janelle is outstanding! Answered questions quickly & made the entire experience less stressful!
Reply from Janelle Okuma
December 18th, 2025 04:16 PM
I'm really pleased to hear that you found my assistance helpful, Cynthia. Making the process smoother and less stressful is always a priority, and I'm glad I could answer your questions promptly. If there's anything more I can do for you, please...
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Janelle was super great and helpful during the loan process.. Highly recommendable!!!
Reply from Janelle Okuma
December 8th, 2025 03:26 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Janelle and Dominick were great from start to finish. Great at communicating, responsive and informative.
Reply from Janelle Okuma
December 8th, 2025 12:49 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Janelle was very professional, knowledgeable, timely, personable , trustworthy , highly responsive and made what is typically a taxing process pleasant.
Reply from Janelle Okuma
December 8th, 2025 04:18 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
The team was very knowledgable and pleasent to work with.
Reply from Janelle Okuma
December 5th, 2025 09:34 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Year Started
2003
Time Zone
Central Standard Time (CST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing