Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
John was very informative and quick to respond when I had any questions.
Reply from John Dziedzic - Northpointe Bank
September 8th, 2026 01:12 PM
Thanks for the review. I'm so happy to get this completed for you all. I'm always here if you ever need anything. Take care.
Jim & Natalie were amazing to deal with. I had talked to Jim earlier in the year on a different property, that due to construction issues, I walked away from. I had such a great experience with Jim that I immediately came back to him and hope...
read more
Jim & Natalie were amazing to deal with. I had talked to Jim earlier in the year on a different property, that due to construction issues, I walked away from. I had such a great experience with Jim that I immediatley came back to him and hope...
read more
Reply from Jim Koops
September 15th, 2026 09:24 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
We decided to work with Ian as our loan officer for home loan because he was straightforward and competitive regarding our rates and fees from our first few exchanges. Ian patiently went through a mountain of questions coming from our end,...
read more
Ian is an exceptional loan officer and a genuinely good person to work with. From the first exchange he was warm, responsive, and easy to talk to. He didn’t just reply and move on — he took the time to understand what we needed. What stood...
read more
John was always available and always returned phone calls in a very timely manner. John explained things to us so that we could understand what was going on with the loan, such as all the differnt fees.
Reply from John Dziedzic - Northpointe Bank
September 8th, 2026 01:13 PM
Thanks for the kind words. I understand this isn't something you do every day and lots of moving parts. We definitely want you to understand everything before stepping into the closing room. Enjoy your new home and I'm always here if you ever...
read more
I don't write reviews very often, but Ryan Gummere at Northpointe Bank absolutely deserves one.When we started our home-buying journey, we never purchased a home the odds felt stacked against us. My husband had been laid off, and we were actively...
read more
Ken did a great job but we ran into all sorts of issues with the underwriters. They kept changing the demands from Jill and Me as well as my insurance agent. After 3 months they finally agreed about everything and then they needed more documentation...
read more
Reply from Ken Ahrens - Northpointe Bank
September 9th, 2026 02:40 PM
Thank you for your review. I appreciate you taking the time to share your feedback. I’m sorry to hear the solutions we provided did not fully meet your expectations. We appreciate the opportunity to assist with your home lending needs.
Jesse and his team went out of their way to make my loan happen quickly and efficiently. They were professional, kind, easy to work with and they communicated well. If I ever needed something, I could easily get a hold of a team member working...
read more
Reply from Owner
September 13th, 2026 11:08 PM
Kimberly, I appreciate your kind words and am glad to hear that you found the loan process quick and efficient. It's great to know that our team's communication met your needs and that you felt well-supported throughout. Thank you for sharing...
read more
I only dealt with Erik towards the end. Laurinda Conrad and her team was a great help for most of my transaction.
Reply from Erik Henderson
September 14th, 2026 08:32 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
471–480 of 22179
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender