Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Room for improvement on communication via email---great person to work with, great company, but often I found myself reaching out for details, including the final amount to bring to closing. I received that information the day before after...
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Reply from Matt Howard
March 30th, 2026 03:27 PM
I appreciate your detailed feedback, Sara. I'm glad to hear you had a generally good experience and that you'd consider working with me and Northpointe Bank again. I understand how important timely communication is, especially regarding critical...
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Some of the worst communication I have ever experienced. It is my understanding Jesse had a familial emergency during the processing of my loan, would have been nice to be reappointed to someone who would regularly check their email / phone...
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Reply from Jesse Cronen - Northpointe Bank
March 25th, 2026 06:09 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Brett was fantastic to work with . Very efficient process, transparent, and honest! I was working with a few lenders but ultimately went with Northpointe and Brett and it was the right decision as the process was very smooth.
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Reply from Brett Foster - Northpointe Bank
March 23rd, 2026 01:53 PM
I'm pleased to hear that you found the process efficient, transparent, and honest. Choosing Northpointe Bank for your refinancing was a significant decision and I'm glad I could help make it a smooth experience for you. If you have any further...
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Michael Quin - Northpointe Bank
Response times were incredibly fast And all questions we had were andwere dquickly with knowledgeable responses. with a last minute closing, our loan was processed incredibly quickly and we couldn't be happier with our experience .
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Reply from Michael Quin
March 30th, 2026 01:44 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
I would highly recommend Ian as he makes the whole process fast and simple as possible. He is readily available via email and phone. Ian checks in regularly to make sure all is well and to answer any questions. I will definitely work with him...
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Tyler was great to work with and was extremely helpful throughout the entire process. He walked us through all the documents needed in advance and made our unique situation very easy.
Reply from Owner
March 24th, 2026 12:00 AM
Steven - It was a pleasure working with you and Jennifer! I'm glad we were able to step in and make it happen for you guys when others said no.
Absolutely amazing working with Dennie! Helped us every step of the way. Was always eager to answer any questions we had.
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Jim Van Law - Northpointe Bank
Jim was professsional, on top of everything, and saved us massive amounts of time by selecting the best loan product. Would use him exclusively in the future.
Reply from Jim Van Law - Northpointe Bank
March 22nd, 2026 04:18 PM
Jason, I'm glad to hear that I could assist in finding the right loan product for you and make the process more efficient. It was a pleasure working with you, and I appreciate your trust. If you need help again in the future, don't hesitate...
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Northpointe Bank - Grand Rapids, MI
As a first time home buyer I didn’t know what to expect. Dustin Steele was amazing! He explained every step, there were no surprises, it went so smooth! Great overall and great communication skills!
The whole process was smooth and easy!!! As a first time home buyer I didn't know where to start or what to expect. Mr. Steele explained everything , was great at communicating the entire process .
Reply from Dustin Steele
March 30th, 2026 09:28 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender