Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Northpointe Bank - Grand Rapids, MI
As a first time home buyer I didn’t know what to expect. Dustin Steele was amazing! He explained every step, there were no surprises, it went so smooth! Great overall and great communication skills!
The whole process was smooth and easy!!! As a first time home buyer I didn't know where to start or what to expect. Mr. Steele explained everything , was great at communicating the entire process .
Reply from Dustin Steele
March 30th, 2026 09:28 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Brett was incredibly responsive and transparent!
Reply from Brett Foster - Northpointe Bank
March 23rd, 2026 01:53 PM
I'm glad to hear about your positive experience with the refinancing process, John-Michael. Responsiveness and transparency are important to me, so it's great to know that I could provide that for you. Thank you for choosing Northpointe Bank...
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is extremely knowledgeable and can go into as much detail or simplify things as needed for the client
Reply from Christian Durland
March 30th, 2026 04:10 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Lindsey went above and beyond her job. She's a remarkable individual.
Reply from Lindsay Ratterman - Northpointe Ban...
March 21st, 2026 05:18 PM
Thank you so much for trusting me with your first home purchase. It means the world to me--I was honored to help! Congratulations on your beautiful home!
Prompt and helpful
Reply from Brett Foster - Northpointe Bank
March 23rd, 2026 01:54 PM
Katelyn, I appreciate your feedback on my assistance during the refinance process. It's good to know you found the help prompt and useful. If there's anything more you need or any further questions, feel free to reach out. Thank you for choosing...
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Lindsay is very professional, courteous and friendly. Our entire experience with Lindsay both during our home lone, the heloc and now the refi has been smooth and easy. When we wanted to refinance we called lindsay and got everything we hoped...
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Reply from Lindsay Ratterman
March 21st, 2026 05:18 PM
You all are a dream to work with and I am so honored to have played a small part in your story to your beautiful home. Always love the opportunity to work with you and your sweet family.
I had a great experience working with Jesse and the team. I had a referral from my agent and almost immediately, he gave me a call to discuss our situation. His assistant helped me with many of the documents in order to get the preapproval...
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Reply from Owner
March 23rd, 2026 02:14 PM
Stephanie, I'm grateful for your detailed feedback. It's encouraging to know that the initial steps and overall process felt streamlined, and that my team and I could assist you efficiently. I understand the concern regarding the interest rate...
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was very knowledgeable and it was great that different team members checked in on me.ugh throughout the process. were a few things I had questions about and there wasn't any follow up until I had to ask again a couple times. However, overall,...
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Reply from Jesse Cronen - Northpointe Bank
March 23rd, 2026 02:15 PM
I appreciate you sharing your experience, Stephanie. It's great to hear that the process was smooth and streamlined for you. I apologize for any oversight regarding your questions; ensuring all inquiries are addressed is important to me. If...
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Both John and Joyce have done an amazing job. Both were very professional, they kept us updated on documents they needed and we're always very kind. Great job! I would absolutely recommend John to anyone.
Reply from John Dziedzic - Northpointe Bank
March 24th, 2026 03:06 PM
Joyce and I were talking about you all and discussing we wish all our clients were like you all. We TRULY enjoyed helping you all get into your new home. We are always here if you ever need anything. Enjoy your new home.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender