Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours
Sat
24 hours
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24 hours(Open now)
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Reviews from Web
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The whole team was amazing and Kimberly went above and beyond to make everything work out for us in purchasing our dream home in spite of numerous issues that came up.
Reply from John Aragon
February 17th, 2026 05:10 PM
I'm pleased to hear that Kimberly and the team were able to support you through the challenges of purchasing your dream home, Rachel. Making everything work out despite the obstacles is what we're here for. If there's anything more I can assist...
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Very prompt and professional . Goes above and beyond to help his clients. As a top producer and broker , I highly recommend Derek if you need a loan or refinance.
Reply from Derek Shaw
February 17th, 2026 05:08 PM
I appreciate your kind recommendation, Emily. Providing prompt and professional service is always my aim, and I'm glad to hear it made a positive impact for you. Going above and beyond for clients is something I take seriously, and it's rewarding...
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April and Amanda did wonderful service. They are very professional, empathetic, and motivated. It was a pleasure working with them.
Reply from April Barnes
February 16th, 2026 08:42 PM
Claude, I'm glad that you found the service I provided, along with Amanda, to be professional and empathetic. It was a pleasure working with you as well. If there's anything further I can assist you with, do not hesitate to reach out.
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Joe is very knowledgeable and helped guide us through the entire process. He and his team made buying our home easy and stress free. Thank you!
Reply from Joe Boggs
February 16th, 2026 02:13 PM
Thank you Heidi. You and Travis did a great job and we are grateful your family allowed us to be a part of your home buying experience.
Communication about what was needed from us and where we were in each step of the process was excellent.
Reply from Tina Mitchell
February 16th, 2026 04:57 PM
I'm pleased to hear that you found the communication throughout the process to be excellent, Holly. Keeping clients informed every step of the way is a priority for me, and I'm glad it contributed positively to your experience. If there's anything...
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He was awful & very rude. I would steer clear of someone who has no customer service skills & is completely over bearing.
Reply from Chris Fratta
February 13th, 2026 05:55 PM
Hi Lauren, I am sorry to hear that your experience did not meet your expectations. My goal in every conversation is to provide clear, accurate guidance so clients can make informed decisions with confidence.
In this situation, I explained...
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I felt like I was updated every step of the way. Buying a house is SCARY but working with the team made it a very pleasant experience. I loved working with them!
Reply from Sabrena Hughes
February 16th, 2026 02:31 PM
I'm glad to hear that the process felt reassuring for you, Jada. Buying a house can indeed be daunting, and my goal is to make it as smooth and pleasant as possible. I appreciate you sharing your positive experience, and it was wonderful working...
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Erin was efficient and communicated well with us. She made the buying process a pleasure.
Reply from Erin Merryman
February 13th, 2026 03:09 PM
I'm glad to hear that you found the buying process enjoyable and that my communication met your expectations, Merrell. Efficiency and clear communication are important to me, so it's wonderful to know that it made a difference for you. If you...
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Friendly, courteous, prompt
Reply from Erin Merryman
February 13th, 2026 03:10 PM
Dennis, I appreciate your feedback on the service you received. It's important to me to be friendly, courteous, and prompt in every interaction. If there's anything more I can do to assist you in the future, I'm just a call or message away.
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Vicki is very knowledgeable and personable and is willing to help every step of the way
Reply from Vicki Estes
February 16th, 2026 02:23 PM
Thank you for your feedback, Ryan. I'm glad to hear that you found my approach helpful and supportive throughout the process. Please don’t hesitate to get in touch if you have any further questions or need assistance in the future.
4201–4210 of 80914
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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