Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
24 hours
Sat
24 hours
Sun
24 hours(Open now)
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Ashley McKenzie-Sharpe
Was very good at communicating through out the loan process
Reply from Ashley McKenzie-Sharpe
February 24th, 2026 09:51 PM
Thank you, Paul, for sharing your experience. I'm pleased that communication was clear and consistent throughout the loan process. Effective communication is vital, and I'm glad it helped in making the process smoother for you. If there's anything...
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Our experience was truly smooth and reassuring from start to finish. The entire process felt organized, transparent, and well-coordinated, which made such a big difference during what can often be a stressful season.Jacque was exceptional throughout...
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Reply from Jacque Murley
February 24th, 2026 04:32 PM
I'm pleased to hear that you found the process smooth and well-coordinated, Olaide. It's important to me that communication is clear and responsive, so I'm glad this made a difference for you. Knowing that the experience felt organized and...
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Had several different people I could contact if need be.
Reply from Daniel McCoy
February 24th, 2026 09:38 PM
I'm pleased to hear that you had multiple points of contact available, Savannah. This approach helps ensure you can get the assistance needed whenever necessary. If there's anything more you'd like to discuss or if I can be of further help,...
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You all were kind and very attentive. Kept me updated during the whole experience. Always found the answers to all my questions. Made the experience stress free. Will be recommending the firm to all my friends and family.
Reply from Jessica Upshaw
February 24th, 2026 03:39 PM
I appreciate your feedback, Norma. I'm glad to hear that the process went smoothly for you and that I could provide the support and information you needed. It's great to know you're willing to recommend Highlands Residential Mortgage, Ltd....
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vicki took the time to make sure we were comfortable and understood our options. She was very knowledgeable and professional and made us feel positive at all times
Reply from Vicki Estes
February 24th, 2026 01:55 PM
I appreciate your feedback, Joseph. Ensuring that you feel comfortable and well-informed about your options is always a priority for me. It’s great to know that you had a positive experience with the process. If there's anything else you need...
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From my first phone call Stacy had gone above and beyond. She did not give up on me even with all my opticals that came along. Very easy to complete every task with thier friendly user app.
Reply from Stacy Bridges
February 24th, 2026 04:55 PM
I'm grateful for your feedback, Ysenia. It's important to me that you felt supported and that I could assist you through any challenges. I'm pleased to know the app was user-friendly and helpful for completing tasks. If there's anything else...
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Steve and Connor were prompt, helpful, and knowledgable. They took the time to answer our questions and were very communicative, even later in the evening outside of business hours. I felt confident that they were working hard to get us the...
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Reply from Steve Calabrese
February 24th, 2026 08:55 PM
Brielle, I appreciate your feedback. It's great to hear that you felt well-supported throughout the process. Addressing all your questions promptly, even outside regular hours, is important to me. I’m glad you felt confident in the efforts...
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Stacey Hendrix-Gross
Stacey provides outstanding customer service to all of my clients. She provides a wealth of knowledge, is a great communicator, and is someone I trust to refer to my friends and family!
Reply from Stacey Hendrix-Gross
February 23rd, 2026 08:21 PM
I'm grateful for your trust, Kandice. Knowing that you feel confident referring your clients, friends, and family to me truly means a lot. Providing informed support and clear communication is my priority, and it's encouraging to hear that...
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Karl and his team made it a smooth and fast refinance.
Reply from Karl Bowcutt
February 23rd, 2026 06:41 PM
It's great to hear that the refinance process was smooth and quick for you, Camille. Making these experiences seamless is very important to me. Thank you for your feedback.
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Sean's level of service, knowledge and can do attitude
Reply from Sean Cramer
February 23rd, 2026 06:06 PM
I appreciate your feedback, Jeffrie. I'm glad to know that my service, knowledge, and approach made a positive impact on your experience. If you have any more questions or need further assistance, please let me know.
4081–4090 of 80908
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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