Ashley Jones
Senior Loan Officer | NMLS #1739681
We’re a full service mortgage lender with an experienced staff offering mortgage loans for everyone – whether you are buying your first home, refinancing to lower your payments, or building a home from the ground up.
Since 1867, we have se... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Ashley was passionate about ensuring we had the best loan experience possible. Her attention to detail and unwavering commitment to customer service is what separates her from others in her field. I would highly recommend her for your loan...
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Reply from Ashley Jones
January 27th, 2024 05:27 PM
Thank you for the opportunity to help with your loan. I wish you many years of happiness in your new home.
Still have questions on my earnest money. Sent $3500 get back 2600
Reply from Ashley Jones
January 10th, 2024 05:51 PM
Thank you for the kind words. I hope you enjoy making new memories in your new home.
Everything with Ashley was right on track for what is expected and when I had questions or concerns she was quick to respond back to me and or she had team members take care of the issues- requirements were sent to me by text and email so I...
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Reply from Ashley Jones
January 5th, 2024 09:47 PM
Thank you for taking the time to provide feedback. I hope your move went smoothly as you start this new chapter!
She gave advice throughout the entire process and was very clear about what documents she needed to help the loan along. I was worried about the loan process based on a prior experience, but this was very simple and smooth. Thank you!
Reply from Ashley Jones
December 5th, 2023 12:38 AM
Thanks for the great feedback. I hope you enjoy your new home!
Glad we were able to scan documents and input them into First State Bank website. No making copies and mailing or delivering them somewhere
Reply from Ashley Jones
April 8th, 2024 03:04 PM
I am thrilled to hear that you had such a positive experience with our online document handling at First State Bank of St. Charles. We strive to make banking processes as seamless as possible. I'm delighted our efforts were successful for you....
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Personally keep client informed by picking up the phone and talking to them. Take a more proactive approach, let them know what to expect next and then follow through to make sure that is exactly what happens. Answer the phone when they call...
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Very knowledgeable and professional. Kept open communications and informed me of what was happening. I really appreciated the process and helpful advice
My loan officer was great at staying in communication with me and my realtor!
Great experience.
Ashley was available and answered all of my questions promptly.
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About
We’re a full service mortgage lender with an experienced staff offering mortgage loans for everyone – whether you are buying your first home, refinancing to lower your payments, or building a home from the ground up.
Since 1867, we have served the lending needs of our community with integrity and a dedication to excellence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
USDA Loans
Qualified Mortgage Pre-Approvals
Specialities
Conventional
Jumbo
FHA & VA
USDA Rural Housing
Construction & Renovation Loans
Second Home & Investment Properties
Refinance Solutions
First-Time Homebuyer Grants
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 1739681
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