Ashley Jones
Senior Loan Officer | NMLS #1739681
We’re a full service mortgage lender with an experienced staff offering mortgage loans for everyone – whether you are buying your first home, refinancing to lower your payments, or building a home from the ground up.
Since 1867, we have se... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Sometimes needed reassurance that things were progressing as we hoped. Ashley was able to set my mind at ease that things were progressing and looked in fine shape.
Reply from Ashley Jones
May 5th, 2025 12:07 PM
I'm glad I could provide the reassurance you needed throughout the process. It was a pleasure assisting you, and I'm pleased to hear that everything was progressing as expected. Thank you for your feedback and trust in First State Bank of St....
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Communication - very responsive, seldom seen elsewhere.Patience / tact- answering questions with alacrity, going over the same thing several times to make sure I had a clear understanding of all the math and changes as the process moved on....
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Reply from Ashley Jones
February 17th, 2025 02:41 PM
John, thank you so much for your kind words! It was a pleasure working with you, and I'm glad to hear that you appreciated the communication and patience throughout the process. I'm thrilled that I could help clarify things for you and ensure...
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Very reliable and easy to get ahold of throughout the whole process!
Reply from Ashley Jones
December 29th, 2024 04:21 PM
I really appreciate the feedback and look forward to working with you again.
Better communication in emails and texts. Information was not very easy to understand.
Reply from Ashley Jones
December 10th, 2024 01:30 AM
Thank you for sharing your thoughts. We will use your feedback to identify areas where we can improve and provide a better experience in the future.
The fact that Ashley and get team answered all our questions, even while sick or on vacation. They all have gone above and beyond to help us, especially Ashley!
Reply from Ashley Jones
October 11th, 2024 03:18 PM
I'm so pleased to hear such wonderful feedback, Christopher! Knowing my team and I were able to be there for you, even under unexpected circumstances, truly warms my heart. It's our commitment at First State Bank to always go above and beyond...
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Thanks for a smooth transaction
Reply from Ashley Jones
May 13th, 2024 05:27 PM
I'm thrilled to hear that your transaction was a smooth process, Hannah! It's always our goal at First State Bank of St. Charles to provide the most efficient and hassle-free service possible. Your 5-star rating means so much to me. Please...
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Easy to deal with. Timely responses. Very friendly and knowledgeable.
Reply from Ashley Jones
May 13th, 2024 03:48 PM
I'm so glad to hear that you had a positive experience, Neal! I strive to provide timely and knowledgeable service for everyone at First State Bank of St. Charles. Your feedback is greatly appreciated, and I look forward to assisting you in...
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Easy process start to finish. Constant communication on what’s needed.
Reply from Ashley Jones
April 16th, 2024 02:46 PM
I am so pleased to hear that you found the process easy from start to finish, Pete! At First State Bank of St. Charles, we pride ourselves in maintaining strong lines of communication with our customers. Your 5-star rating is greatly appreciated....
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Easy to work with
Reply from Ashley Jones
April 8th, 2024 03:04 PM
Thank you very much for your kind words, Bryan. I'm thrilled to know that you found it easy to work with me. Your positive feedback means a lot to me. It's always a pleasure to assist our valued customers like you. Thanks again for your support...
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With all the questions I kept asking she and Kimberly were very patient and kind and answered them all with great detail. Thoroughly enjoyed working with them!
Reply from Ashley Jones
March 25th, 2024 06:14 PM
Thank you for the nice review. I enjoyed working with you on your new home purchase.
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About
We’re a full service mortgage lender with an experienced staff offering mortgage loans for everyone – whether you are buying your first home, refinancing to lower your payments, or building a home from the ground up.
Since 1867, we have served the lending needs of our community with integrity and a dedication to excellence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
USDA Loans
Qualified Mortgage Pre-Approvals
Specialities
Conventional
Jumbo
FHA & VA
USDA Rural Housing
Construction & Renovation Loans
Second Home & Investment Properties
Refinance Solutions
First-Time Homebuyer Grants
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 1739681
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