Yoranne Mbadu

Well explained

Question answered

The service were excellent and very professional Thank You

She was awesome.

Thanks for your help, you explained additional charges to our account that other agents haven't been able to do clearly. I felt a little "in the dark" about what these charges were, and even more-so after other agents either said they didn't...

wish I had a better explanation of what the issue was. The representative provided a credit in the amount that I disputed, but that doesn't explain how it happened.

I had a semi-difficult time understanding her because of her accent. However, she was extremely patient and understanding with me asking her to repeat herself.

She helped me unravel the mystery of why i received two escrow checks

She knew what i needed

Yoranne was great.