Yoranne Mbadu

My question was answered.

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She was pleasantly helpful and professional

Absolutely no one follows through with their actions. This rep was supposed to call me back on 5/16, never did. I cannot access the secured document that supposedly has been sent containing my payoff. Supposedly I'm getting a mailed payoff...

She explained why I got 2 statement

Mbadu was very knowledgeable about my inquiry and very respectfully even with my ignorance of the system. Overall all an outstanding representative of your company.

Needed help in making extra principal payment.

BSI Financial is a financial institution. I sent a check - deposited by BSI 2 weeks early - for $1000 to be applied to a $751.56 mortgage and principal. BSI informed me that my May mortgage was overdue. Instead of apologizing and admitting...

It has nothing to do with representative just that you guys are so insensitive to customers complaints and concern.

Yoranne made the process very smooth and seamless. Help and for everything done in a timely manner.