Yoranne Mbadu

100% satisfy

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To train your staff how to interact with clients in respectful manner. Additionally, make sure you post the payments made in timely manner.

Customer service said my payment would come out of my account after I told her it didn't go through, told me to give it a few days. I said it already came out the other day, then it took it then it reversed the transaction even though there...

It has nothing to do with Yoranne. Its the way Wesbanco and BSI are handling the loan process.

recording way to long

She was great answered all my question. very professional. Thank you

Yoranne said she will make sure I receive a letter about my auto pay and i I received one liked promised

fast & easy

Yoranne was professional and answered my questions and understood my concerns. BSI was very quick in providing the payoff information so my refinance could go through.