Yoranne Mbadu

She was concerned and helpful in resolving my concerns.

Fixed my problem

Just confused with two recent transfers of our loan with Primer for three years tgen one month with Westbanco all if of a sudden BSI confusing providing all info

My questioned was answered, not the answer I liked, but it was answered. Yoranne was good to deal with, seemed professional

This my second contact with BSI. I feel the transfer of my mortgage could have gone better. I sum it up as "it is what it is."It could have gone better if the online set up had instructions to be under the first person listed on the mortgage...

You changed your process and didn't tell anyone nor provided a solution to continue using electronic payments from my bank

question was

Prompt, courteous service

Everyone is helpful, knowledgeable and very kind.

Yoranne - Was understanding and was able to help me get my situation resolved.