Yoranne Mbadu

Your phone personnel need to learn ENGLISH!!!! IF NOTHING ELSE SPEAK CLEARLY AND STOP RAMBLING. THAT MAKE THE CUSTOMER QUESTION IF THE ISSUE AT HAND IS BEING RESOLVED OR JUST PUSHED LIED TO!!!

Clarified necessary info plainly

My loan was moved to you for serviceing and you did a very poor job getting it set up and my escrows paid,. Even after your company was givenb the insurance information 2-3 times. A call was needed the day of renewnal to ask for immediate payment....

Stop s*ng Everything about your company s*cks You can't find checks in the mail And it's our fault you s*ck at that. We set up auto pay but autopay doesn't withdraw on the days it set up Complete bs

The person was very helpful

She was pleasent and answered all my questions

The transition to this company was not seamless as they didn't have the correct mailing address which is mind blowing because the bank they bought the loan from did and it was never an issue. It gives me pause that a bank has advertisements...

She was very polite and helpful

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I use my bank's "Bill pay" to pay my mortgage. BSI changed the payment method from electronic to paper draft. You are not depositing the bank drafts in a timely manner. Each month you charge me s late fee. You need to fix your system and credit...