Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
I had a great experience from dealing with open cominication To her professional touch Everything was spot on Thank
Reply from Tracy Chairez
October 17th, 2025 04:43 PM
It's great to hear that your experience was positive, Phillip, and that you found communication clear and professional throughout the process. If you ever have more questions or need assistance in the future, I'm here to help. Thank you for...
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Tracy was quick and easy to work with espically with my first time home buyers!
Reply from Tracy Chairez
October 16th, 2025 04:40 PM
Nicholas, I'm pleased to know that you found the process smooth and straightforward, especially as a first-time homebuyer. It's important to me to provide support and ease throughout this journey. If you have any further questions or needs,...
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Tracy was fantastic through the entire process (pre-approval to close). We never had to worry about anything pertaining to the loan process with her as our loan officer. If I had a question or concern, Tracy was there to help. Excellent experience...
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Reply from Tracy Chairez
October 15th, 2025 07:28 PM
I'm glad to hear that you had a smooth experience from start to finish, Jeffrey. Ensuring a seamless loan process and being available for your questions is very important to me. Thank you for trusting me with this journey. Should you have any...
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Tracy made the process look simple compared to others we have approached in the past for the same services who never took their time to explain the process. She returned all calls, responded to all emails, very polite and knowledgeable in the...
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Reply from Tracy Chairez
October 14th, 2025 05:14 PM
Stephen, I truly appreciate your kind words. It's important to me that the process feels straightforward and that you have clear communication every step of the way. I'm glad I could assist you with prompt responses and thorough explanations....
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Tracy was phenomena, she helped us all the way with all our questions and was always quick to respond whenever we needed it .
Reply from Tracy Chairez
October 13th, 2025 07:24 PM
Thank you for sharing your experience, Bryan. I'm glad I could assist you by addressing your questions promptly and thoroughly. If you ever need further assistance or have more questions in the future, don't hesitate to reach out.
Fast responds and very informative!
Reply from Tracy Chairez
October 13th, 2025 02:10 PM
Wayne, thank you for the feedback. I'm pleased that my responses were quick and provided the information you needed. If there's anything further I can assist you with, don't hesitate to let me know.
Service was excellent. All questions were thoroughly answered.
Reply from Tracy Chairez
September 30th, 2025 02:03 PM
I'm thankful for your positive feedback, Chad. It's rewarding to know that all your questions were thoroughly addressed and you found the service provided to be excellent. If there's anything else you need assistance with, please feel free...
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She takes care of business and the best at everything she dose...
Reply from Tracy Chairez
September 23rd, 2025 05:16 PM
Jaime, I appreciate your feedback. I'm glad to know that you felt well taken care of throughout the process. If there's anything else you need in the future, please feel free to reach out.
Tracy was friendly, knowledgeable and provided my client, Cyndi Tidmore, with excellent customer service. Thank you for a smooth transaction!
Reply from Tracy Chairez
September 21st, 2025 02:32 PM
Thank you for your review, Lacy. I'm glad to hear that you and your client, Cyndi Tidmore, had a smooth transaction and appreciated the service I provided. It was my goal to ensure a seamless experience, and it's great to know that it resonated...
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Tracy, always responded quickly to all my questions! Loved the website where all docs were stored and shared and explained all the steps.
Reply from Tracy Chairez
September 20th, 2025 01:56 PM
Thank you for your kind words, Melinda. I'm pleased to hear that my prompt responses and the website were helpful in keeping everything organized and clear. It was important to me that each step was well explained, so it's great to know you...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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