Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Tracy was amazing during the entire process. This was my first home and she made the process less stressful. She informed me of every step and explained the process. This gave me a peace of mind
Reply from Tracy Chairez
October 21st, 2025 01:45 PM
I appreciate your kind words, Sukai. I'm happy to hear that I could make your first home-buying experience less stressful and provide you with peace of mind. Keeping you informed at every step is important to me. If you have any more questions...
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Tracy was always professional and pleasant. She responded quickly. This was a very efficimentally process. Tracy genuinely cared about ensuring about my concerns and needs, plus very kind throughout the entire process.
Reply from Tracy Chairez
October 21st, 2025 12:38 PM
I'm glad to hear about your positive experience, Melanie. It's important to me that the process is efficient and that your concerns and needs are met with care. If you have any questions in the future, please don't hesitate to reach out. Thank...
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Tracy was awesome!! I'm so thankful to have worked with Tracy!! We closed within a month! She is very prompt, knowledgeable, answered all our questions and concerns. Making for a smooth 1st time buying experience.😊
Reply from Tracy Chairez
October 20th, 2025 12:36 PM
I'm pleased to know that your first-time buying experience was smooth, Grace. It’s rewarding to hear that you found my promptness and knowledge helpful throughout the process. If you have any further questions or need assistance in the future,...
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I had a great experience from dealing with open cominication To her professional touch Everything was spot on Thank
Reply from Tracy Chairez
October 17th, 2025 04:43 PM
It's great to hear that your experience was positive, Phillip, and that you found communication clear and professional throughout the process. If you ever have more questions or need assistance in the future, I'm here to help. Thank you for...
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Tracy was quick and easy to work with espically with my first time home buyers!
Reply from Tracy Chairez
October 16th, 2025 04:40 PM
Nicholas, I'm pleased to know that you found the process smooth and straightforward, especially as a first-time homebuyer. It's important to me to provide support and ease throughout this journey. If you have any further questions or needs,...
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Tracy was fantastic through the entire process (pre-approval to close). We never had to worry about anything pertaining to the loan process with her as our loan officer. If I had a question or concern, Tracy was there to help. Excellent experience...
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Reply from Tracy Chairez
October 15th, 2025 07:28 PM
I'm glad to hear that you had a smooth experience from start to finish, Jeffrey. Ensuring a seamless loan process and being available for your questions is very important to me. Thank you for trusting me with this journey. Should you have any...
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Tracy made the process look simple compared to others we have approached in the past for the same services who never took their time to explain the process. She returned all calls, responded to all emails, very polite and knowledgeable in the...
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Reply from Tracy Chairez
October 14th, 2025 05:14 PM
Stephen, I truly appreciate your kind words. It's important to me that the process feels straightforward and that you have clear communication every step of the way. I'm glad I could assist you with prompt responses and thorough explanations....
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Tracy was phenomena, she helped us all the way with all our questions and was always quick to respond whenever we needed it .
Reply from Tracy Chairez
October 13th, 2025 07:24 PM
Thank you for sharing your experience, Bryan. I'm glad I could assist you by addressing your questions promptly and thoroughly. If you ever need further assistance or have more questions in the future, don't hesitate to reach out.
Fast responds and very informative!
Reply from Tracy Chairez
October 13th, 2025 02:10 PM
Wayne, thank you for the feedback. I'm pleased that my responses were quick and provided the information you needed. If there's anything further I can assist you with, don't hesitate to let me know.
Service was excellent. All questions were thoroughly answered.
Reply from Tracy Chairez
September 30th, 2025 02:03 PM
I'm thankful for your positive feedback, Chad. It's rewarding to know that all your questions were thoroughly addressed and you found the service provided to be excellent. If there's anything else you need assistance with, please feel free...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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