Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
The constant communication through each phase of the process left us with very little anxiety. Questions were quickly addressed and answered Great customer service!
Reply from Tracy Chairez
February 17th, 2026 02:27 PM
I'm pleased that the communication throughout the process helped ease any anxiety, Jose. Addressing questions quickly and providing great customer service are priorities for me. If you ever need further assistance, don't hesitate to reach out....
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Tracy was always very resposive to emails and very informative. Our goal of buying our dream home was accomplished, and we couldn't have done it without her expertise.
Reply from Tracy Chairez
February 9th, 2026 06:04 PM
Penny, I’m glad to hear that you felt well-supported throughout your home-buying journey. Ensuring a smooth and informed process is always my aim. If you ever have any further questions or need assistance, feel free to reach out anytime.
The process was professional and speedy.
Reply from Tracy Chairez
February 9th, 2026 08:46 PM
I'm pleased to hear that you found the process both professional and efficient, Lisa. Providing a streamlined experience is always my goal. If you have any questions or need further assistance in the future, please feel free to reach out.
We got funding, communication with the other title company and closed on time.
Reply from Tracy Chairez
January 30th, 2026 09:02 PM
Joe, I'm pleased to know everything went as planned, from funding to timely closing. It’s important to me that the process is clear and efficient. If you have any additional questions or need further assistance, feel free to reach out.
Tracy was very helpful, very knowledgeable and very responsive. I appreciated all of those traits more than I can express. I have NOTHING negative to say about our interactions.
Reply from Tracy Chairez
January 28th, 2026 04:04 PM
Your kind words mean a lot, Michael. I'm glad to hear you found the process helpful and informative. If there's ever anything more you need or any questions come up, please don't hesitate to reach out. I'm here to assist you.
Thank You!
Reply from Tracy Chairez
January 27th, 2026 04:17 PM
I truly appreciate your positive feedback, Laila. If there's ever anything more you need or any questions arise in the future, I'm here to help.
The entire process was seamless
Reply from Tracy Chairez
January 26th, 2026 02:34 PM
It's great to hear that the process was seamless for you, Omar. My aim is always to ensure everything goes smoothly. If you have any further questions or need assistance in the future, please feel free to reach out to me.
There is truly no one like Tracy Chairez!! Was over the moon when I heard my mortgage lender was the preferred lender for Bloomfield.
Reply from Tracy Chairez
January 23rd, 2026 02:26 PM
Ana, your excitement is truly appreciated. I'm pleased to hear that being connected with Bloomfield as the preferred lender brought you such happiness. It's great to know that this relationship has been positive for you. If you ever have questions...
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Tracy was absolutely amazing. This was the best experience I have had with a lending process. She was attentive, very professional, and a pleasure to work with during this process. I feel she went above and beyond as our situation was compliated....
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Reply from Tracy Chairez
December 25th, 2025 03:32 PM
I'm thankful for your feedback, William. I'm glad to hear that you found my approach attentive and professional, especially given the complexities of your situation. It's important to me that the lending process feels manageable and supportive...
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Best experience ever! Great team and great communication!
Reply from Tracy Chairez
December 11th, 2025 03:01 PM
I'm glad to hear you had such a positive experience. Effective communication and strong teamwork are key priorities for me, and it's rewarding to know they made a difference for you. If you have any more questions or need assistance in the...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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