Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Tracy offered her honest opinion on rates and we needed a quick close and she delivered again in 2 weeks. Crazy good service. Would recommend her to all my family & friends
Reply from Tracy Chairez
May 7th, 2026 05:49 PM
Robert, I'm grateful for your kind words about my service. It's appreciated to know that I could assist with a quick close and provide helpful insights on rates. Your recommendation to family and friends is greatly appreciated.
Tracy was amazing and extremely communicative.
Reply from Tracy Chairez
April 30th, 2026 12:50 PM
I'm pleased to hear that you found my communication helpful, Jolie. If there's anything more you need assistance with, please feel free to reach out.
was amazing! Extremely helpful and communicative. I hope everyone in the home buying process gets to go through her. 10/10 experience
Reply from Tracy Chairez
April 30th, 2026 05:53 PM
Christopher, I'm happy to hear that you found my assistance helpful and communicative during your home buying process. Knowing that you had a 10/10 experience means a lot to me. If there's anything more I can do for you, don't hesitate to reach...
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The experience we had was a smooth one.
Reply from Tracy Chairez
April 6th, 2026 03:56 PM
I'm glad to hear that you had a smooth experience, John. If there's anything else I can assist you with in the future, please feel free to reach out.
Tracy answered all.of our questions and even worked late into the evening when she had training.
Reply from Tracy Chairez
March 13th, 2026 01:11 PM
I'm grateful for your kind words, Avis. It was important to me to ensure all your questions were addressed thoroughly, even if it meant working late. If you have any more questions or need assistance in the future, please don't hesitate to...
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Ms. Chairez is extremely intelligent and knowledgeable of the mortgage industry.She's a strategis, people person, understands how to safeguard her clients. I really enjoyed working with her. She is my mortgage person for life.
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Reply from Tracy Chairez
March 11th, 2026 08:38 PM
It's great to know that you found my knowledge and approach beneficial, Patonia. I'm pleased that our work together left such a positive impression. If there's anything more I can assist you with now or in the future, please don't hesitate...
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Tracy made everything simple and easy for us!
Reply from Tracy Chairez
March 11th, 2026 04:03 PM
I'm pleased to hear that I was able to make the process simple and easy for you, Daireion. If there's anything else you might need in the future, feel free to reach out.
Quick and smooth
Reply from Tracy Chairez
March 5th, 2026 01:44 PM
I appreciate your positive feedback, Jamye. I'm glad to hear that everything went quickly and smoothly for you. If there's anything else you need, feel free to contact me.
Everyone was so nice and professional, and very quick to respond to questions. They explained each step in the process along the way, and made sure we were kept informed about what was happening. I also really appreciated having access to all...
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Reply from Tracy Chairez
March 3rd, 2026 05:51 PM
I'm delighted to hear that the team was responsive and ensured you were well-informed throughout the process, Deborah. Having easy access to documents via the app is certainly convenient. If there's anything else you need or have further questions,...
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Tracy and her team was outstanding! We had a great experienc!
Reply from Tracy Chairez
February 23rd, 2026 02:29 PM
I'm glad to hear that you had a great experience with my team and me, Debra. It's important to me that everything goes smoothly for you. If you have any questions or need anything in the future, please don’t hesitate to get in touch.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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