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Thea Druley, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 561 West Connexion Way Suite 3, Columbia City, Indiana, 46725
Telephone: +1-260-804-3622
Rating: 4.85

VP Branch Manager | NMLS# 403907 | Ruoff Mortgage ...

Ruoff Mortgage - Columbia City

4.85

(158)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 804-3622

Columbia City, IN

https://www.ruoff.com/TheaDruley

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Business Hours

Wed

7 AM to 9 PM(Open now)

Thu

7 AM to 9 PM

Fri

7 AM to 9 PM

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4.85

(158)

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Experience.com

4.79

(114)

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5.0

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5.0

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Very professional and straight forward, wouldn’t want to do this with anyone else!

Reply from Thea Druley

April 15th, 2024 09:37 PM

It was a pleasure assisting you and Mackenzie on the purchase on your first home. I have a feeling you will be here for a very long time. Looking forward to serving you again in the future. Thank you, Brandt!

My husband worked with Thea to purchase our home and he was so impressed by her consistent communication and speed at which we were able to get everything done. We are very happy that we went with Ruoff and that Thea was our loan officer.

Reply from Thea Druley

April 12th, 2024 04:15 PM

We're absolutely delighted to hear about your positive experience with Thea at Ruoff Mortgage. It's our goal to provide consistent communication and efficient service, and we're glad to hear Thea exemplified these qualities. We appreciate the...

Thea was so caring, personable, understanding & empathetic. She was a Huge Blessing for us in our desire to buy Our very first home. Because of how hard she worked, Our Dream has been realized. We never expected to have someone so sweet ,truthful,...

Reply from Thea Druley

April 18th, 2024 01:29 PM

Thank you, Steven, for taking the time to share your positive experience with our team and Ruoff Mortgage. I loved assisting you and your wonderful wife in realizing your dream of homeownership. Our dedication to providing a personable and...

I was happy with the end result but the trip there wasn't good. I asked for a 20% down, she changed it to 25% down without discussing it with me. The way I was hounded made it stressful.

Reply from Thea Druley, Ruoff Mortgage

September 4th, 2026 06:25 PM

Jesse, thank you for taking the time to share your feedback and for trusting me to work with you again. I'm sorry this transaction felt more rushed and stressful than your previous experiences with us. Every loan can present different documentation...

overall knowledge, could answer all questions, friendly

Reply from Thea Druley

September 7th, 2026 03:10 PM

Michael, I appreciate your feedback on my knowledge and friendliness. It's good to know that I could answer all your questions effectively. Thank you for taking the time to share your experience with Ruoff Mortgage.

Friday night at 5 o'clock she changes the whole fricking deal doubles are down payment and the price of the house goes up and nobody can tell us why so the money I was gonna use to make the repairs on the house I bought she put total down payment...

Thea was amazing to work with. She was available and responsive. I know she's very busy, but she took the time to answer questions and run scenarios, she gave us her undivided attention. It was an appreciated personal touch.Jennifer, the Loan...

Reply from Thea Druley

September 3rd, 2026 02:26 PM

Theresa, I'm grateful for your kind words about my efforts and those of Jennifer. It's wonderful to hear that our commitment to providing a personalized and caring experience made such a positive impact on you. Your appreciation of our dedication...

Thea made this process so smooth, easy, and stress free. I am only 19 and wasnt very knowledgeable in the first time home buying process, but she made me feel safe and comfortable throughout the entire process. She even went above and beyond...

We do not understand why the price of the house went up to $272... something, when the house price was $260,000. And the Friday before we closed the closing cost changed. and we had no option but to except it with no time to respond or find...

Thea Druley, Ruoff Mortgage has received a review with 5 star rating from Hunter

Reply from Owner

August 18th, 2026 07:30 PM

Thank you, Hunter, for the great rating! I'm pleased to know that your experience was positive.

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About

Additional Licenses: NMLS# 403907 | OH - MLO-OH.403907. - IN, OHIO, MI, and FL. -- My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I assist each and every Client as if they were family. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Homes for Heroes

IHCDA- Indiana Housing

First Time Homebuyers

Down Pymt Assistance

First Time Buyer Webinars

New Construction Draw Loans