Ruoff Mortgage - Columbia City, IN
Columbia City, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Laura went above and beyond to help with our closing process. This is our second time working with Laura and we do not regret it!
Everything was smooth and quick
Reply from Bryan Graham, Ruoff Mortgage
September 13th, 2026 08:29 PM
Barbara, I'm glad to hear that everything went smoothly and quickly for you. If you have any more feedback or need assistance in the future, feel free to reach out.
I was happy with the end result but the trip there wasn't good. I asked for a 20% down, she changed it to 25% down without discussing it with me. The way I was hounded made it stressful.
Reply from Thea Druley, Ruoff Mortgage
September 4th, 2026 06:25 PM
Jesse, thank you for taking the time to share your feedback and for trusting me to work with you again. I'm sorry this transaction felt more rushed and stressful than your previous experiences with us. Every loan can present different documentation...
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overall knowledge, could answer all questions, friendly
Reply from Thea Druley
September 7th, 2026 03:10 PM
Michael, I appreciate your feedback on my knowledge and friendliness. It's good to know that I could answer all your questions effectively. Thank you for taking the time to share your experience with Ruoff Mortgage.
Friday night at 5 o'clock she changes the whole fricking deal doubles are down payment and the price of the house goes up and nobody can tell us why so the money I was gonna use to make the repairs on the house I bought she put total down payment...
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Bryan was great to work with
Reply from Bryan Graham
September 13th, 2026 08:30 PM
Nicholas, I'm glad to hear that you had a great experience working with me. Your feedback is valued, and I appreciate you taking the time to share it.
Bryan was very knowledgeable through the whole process which is a big benefit to a first time home buyer. Process was easy to understand and smooth!
Reply from Bryan Graham, Ruoff Mortgage
August 25th, 2026 03:35 PM
Christopher, I'm glad to hear that you found my knowledge helpful during your first home buying experience. It's great to know the process was smooth and easy to understand for you. If you have any more questions or need assistance in the future,...
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Thea was amazing to work with. She was available and responsive. I know she's very busy, but she took the time to answer questions and run scenarios, she gave us her undivided attention. It was an appreciated personal touch.Jennifer, the Loan...
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Reply from Thea Druley
September 3rd, 2026 02:26 PM
Theresa, I'm grateful for your kind words about my efforts and those of Jennifer. It's wonderful to hear that our commitment to providing a personalized and caring experience made such a positive impact on you. Your appreciation of our dedication...
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Fantastic experience!
Reply from Laura Ritchie
September 1st, 2026 03:06 PM
Caitlin, I'm glad to hear you had a fantastic experience! Thank you for sharing your positive feedback.
Thea made this process so smooth, easy, and stress free. I am only 19 and wasnt very knowledgeable in the first time home buying process, but she made me feel safe and comfortable throughout the entire process. She even went above and beyond...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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