Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Sue did a wonderful job of keeping us informed throughout the process. We had a very tight timeframe to get the loan processed. Sue and her team did an excellent job and we close on the date we requested.
Reply from Owner
March 31st, 2017 12:00 AM
Thank you! We are happy to hear Sue kept you informed throughout the process, we hope to work with you again in the future!
Sue and her team are amazing. We used them to purchase out home in Florida back in 2012. When I got a job offer and took it in Atlanta initially I was worried we were in separate states. To be honest I never even noticed. Things were done electronically...
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Reply from Owner
March 17th, 2017 12:00 AM
Thank you, Mark! It is important to work with a lender who understands your specific needs and we are happy to hear Sue made the purchase process easy for you. We hope to work with you again in the future!
She worked with me very well. I called her everyday to ask random questions. She never seemed to get annoyed or anything. Also I work a weird shift so we mainly talked through email because that was what was best for me and I always got a clear...
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Reply from Owner
March 8th, 2017 12:00 AM
Thank you for the five stars! Having experience mortgage professionals working with you is important for a successful mortgage process! We are so happy to hear about your great experience with Susan and her team. We hope to work with you again...
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Working with Sue at Waterstone was so easy! Her and the team were amazing from start to finish and she is STILL helping us even now! The professionalism that they show is top notch! Highly recommended!
Reply from Owner
February 23rd, 2017 12:00 AM
Wow! Thank you for sharing your great experience! It is great to hear that Sue and her team have provided a top notch loan process and still continue to provide excellent service even after closing! We hope to work with you again soon.
Closing is an extremely stressful process and without an expert, becomes even more so. Ms Botelho made the experience as stress-free as possible in keeping me abreast of the closing status at all times and guiding me effortlessly through the...
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Reply from Owner
February 15th, 2017 12:00 AM
Thank you for your review! An effortless homebuying process is always ideal. We're glad to hear you enjoyed working with Sue. Don't be a stranger!
I can not say enough about Sue Botelho - she was patient while I was selling one house and buying another in a month's time, she gave me checklists so that I knew exactly what documentation was to be provided which in turn made for a smoother...
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Reply from Owner
December 8th, 2016 12:00 AM
Thank you for sharing your experience with us! We’re especially glad that you found Sue’s regular communication and guidance videos to be helpful throughout your homebuying experience. We always strive to create a transparent, easy-to-understand...
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Sue communicated with us every step of the way and was always accessible to answer our many questions! I would highly recommend Sue to anyone who is going through this for the first time as she is very patient and excellent in explaining the...
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From the beginning everybody worked as a team, helping us understand each step of the process and getting us from looking at houses to getting the keys. Any time I had a question I could email her and her responses were quick and helpful. We...
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Sue and her team were a pleasure to do business with. All my questions were answered quickly, all paperwork flowed smoothly and we closed in 30 days!
Reply from Owner
July 5th, 2017 12:00 AM
We love happy clients!!! It is our responsibility to keep you informed and to answer your questions as timely as possible. Thank you for your review!
My family will continue to have Sue assist us with all of our future mortgage needs. She is extremely knowledgeable, personable, and efficient. If you are considering buying a house, refinancing, or have general questions I would recommend...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions