Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Sue and her staff were awesome to work with....they found a solution that would work for us and even got us a better rate and loan than we thought we were going to get. Helpful through every step of the way.
Reply from Owner
December 31st, 2018 12:00 AM
Cole, thank you for taking the time to write this review. Finding a loan program that best fits our customers situations, is what we pride ourselves in, that and providing excellent customer service. We're thrilled you enjoyed working with...
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Sue and her team went above and beyond to help us buy our first house in the wake of Hurricane Michael. She was very helpful and understanding in leading through our first home buying experience!
Reply from Owner
December 31st, 2018 12:00 AM
Thank you so much for taking the time to write this review. We're glad your first homebuying experience was a great one, thanks to Sue and her team. We hope we have the chance to work with you again, should you have any future homebuying or...
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I originally started a loan w/ Wells Fargo. The loan was approved, however, the condo association, Indian Lake in Destin, was not. So, I called my real estate agent to tell her that I would not be able to purchase the condo. She asked me to...
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Reply from Owner
October 25th, 2018 12:00 AM
Thank you for the review, Steve. We are so glad your experience is going well with Sue and her team. Providing our customers with a streamlined loan process is what we strive for, and it sounds like Sue is delivering just that. We hope to hear...
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I found working with Sue and the Waterstone team very pleasant. From the start they built the file and worked diligently to achieve results. Conciencious, fast and professional service, Sue and her team will point your ship and guide it in...
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Reply from Owner
August 10th, 2018 12:00 AM
Thank you for taking the time to write this review, Luis. Providing our customers with excellent service throughout their journey to home ownership, is a top priority for us, here at Waterstone Mortgage. We are happy to hear that you had a...
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I was looking to purchase my first home when I learned of Waterstone Mortgage. Sue and her team made the process stress-free for me from start to finish. They answered my questions in a timely manner and they were very professional. I advise...
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Reply from Owner
June 29th, 2018 12:00 AM
Thank you for the kind review, Delisa. We know how helpful it can be to work with a loan originator that communicates regularly. Its sounds like Sue and her team made your first homebuying experience a great one. Congratulations on your first...
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This company made my house buying experience extremely painless. I cannot thank them enough for their hard work and dedication. I will recommend their services to anyone I know is looking for a home.
I cannot thank these woman enough for all their hardwork and dedication through my home buying process. They went above and beyond to make sure the process was as easy as possible. Thank you for everything.
Reply from Owner
June 1st, 2018 12:00 AM
Thank you for the kind review! We're happy to hear you had such a wonderful first-time homebuying experience with Sue and her team. Enjoy your new home!
Sue was the first lender I've met that gave me clear directions on how to complete things and when exactly they needed to be accomplished by. Working with Sue took the stress out of buying a home.
Reply from Owner
May 23rd, 2018 12:00 AM
Thank you for the review, Aaron. It sounds like Sue made your first homebuying experience a great one. Clear communication during the loan process is one of our top priorities here at Waterstone Mortgage. Congratulations on your first home!...
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Excellent lender! Very timely, responsive and great to work with. Would highly recommend using Waterstone Mortgage. Sue and her team have been fantastic!
Reply from Owner
May 23rd, 2018 12:00 AM
Thank you for the 5-star review. We're glad you had such a great loan experience with Sue. Enjoy your new home!
Sue and her team were so great to work with! They made the mortgage process seamless and were quick to answer any questions or concerns. I gave them a closing date and they made it happen!
Reply from Owner
March 19th, 2018 12:00 AM
Hi Sheila, that sounds amazing! Thank you for taking the time to submit a review. We're glad Sue and her team made your loan experience such a positive one. Stay in touch!
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions