Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Sue Botelho and her team are the most professional and efficient lenders I've ever worked with! From loan application submission to closing day, Sue guides, informs and provides customers with expert knowledge of the loan process and what to...
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Reply from Owner
July 1st, 2019 12:00 AM
Thank you for your review, Rosalyn. We're so glad you had a positive and streamlined mortgage experience with Sue and her team. We agree, Sue is amazing!
Our experience with Sue and her team exceeded our expectations for the lending process. She took a normally stressful process and walked through everything with us from beginning to end. She was professional, thorough and offered insight that...
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Reply from Owner
May 14th, 2019 12:00 AM
Thank you, Shawna for this wonderful review. Sue's extensive industry knowledge makes a big difference through out the loan process. We do hope we have the chance to work with you again, should you have future homebuying or refinancing needs....
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Sue, Lindsey and Falon have given me exceptional customer service and helped me close on my first condo. I highly recommend Waterstone Mortgage and am thankful my realtor sent me to them. Thanks again Sue!
Reply from Owner
May 1st, 2019 12:00 AM
We appreciate you taking the time to write this review for Sue and her team and truly appreciate your recommendation. We're thankful to, that your realtor referred you to Waterstone Mortgage. Providing exceptional service throughout the loan...
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Ms. Sue was above and beyond my expectations and what packages Waterstone Mortgage can offer a single mom with kids. We found a great deal and package that fit my budget to start before even looking at homes and then buying the "perfect" home...
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Reply from Owner
April 19th, 2019 12:00 AM
Thank you for this wonderful review. We're glad working with Sue was so easy and smooth. We pride ourselves on providing our customers with exceptional service during the loan process. We can't wait to work with you again! Congratulations on...
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Sue did in a short time what Brand X could not do. With Brand X we had to extend our contract with the owners costing us an additional $1000.00. We had gone with Brand X after submitting to both Sue and them. Big mistake.Brand X a few days...
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Reply from Owner
April 4th, 2019 12:00 AM
Thank you for taking the time to write this review for Sue. It is very much appreciated. We're glad that Sue was able to turn your not so great experience with another lender around. We pride ourselves on our customer service and attention...
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Sue and her team are great! They walked me through the entire process and made sure to get all documents to in a timely manner in order to reach my closing date. They really made me feel like a valuable client.
Reply from Owner
March 28th, 2019 12:00 AM
Thank you for this review. It's great to hear that your loan process is already shaping up to be great! We hope you update us when you finally move into your new home!
If ever I would write Review it would be for the services I received at the hands of Sue and Waterstone Mtg.What started out as a "typical" lender search and borrowing process turned out to be anything but...You see, 2 weeks before closing...
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Reply from Owner
March 20th, 2019 12:00 AM
Thank you so much for taking the time to write this review, Shari. First, we are so sorry for your loss. We appreciate you taking the time to share the wonderful experience you had with Sue and her team at Waterstone. We hope you are enjoying...
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After speaking with several lenders in town, Sue was able to utilize her expertise to "work her magic" and get my daughter's home loan approved when no one else could! She found the perfect loan program that fit her needs. Trust me - my daughter's...
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Reply from Owner
March 13th, 2019 12:00 AM
Thank you for taking the time to write this review for Sue. We're happy to hear that thanks to Sue's expansive industry knowledge, your daughter is finally a homeowner! We truly appreciate your glowing recommendation and hope to work with you...
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Sue was an absolute pleasure to work with. Always communicated in a timely manner. Would recommend her and her team to anyone looking to purchase property in the local area. I will use her again in the near future for investment property. Thank...
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Reply from Owner
February 5th, 2019 12:00 AM
Adam, thank you for taking the time to write this review for Sue. Communication is a key factor during the loan process. We are thrilled you are already thinking about your next loan experience with Sue! Congratulations on your new home.
Sue was very helpful throughout the whole process of purchasing my new home, always available to answer my questions. Very professional and helpful. I would recommend her to anyone that needs help with a home loan. Her office staff was also...
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Reply from Owner
February 4th, 2019 12:00 AM
Alice, thank you for your review. Working with a mortgage professional, like Sue, is irreplaceable and we are happy to hear that she provided you with expert guidance and communication throughout the process. Congratulations on your new home!...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions