Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Just woke up and realized this really happened yesterday. I can’t even begin to explain how it feels. Really didn’t believe it was going to happen until I was actually signing the papers. I closed on my very first house. God you truly have...
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Reply from Sue Botelho at Waterstone Mortgage ...
May 28th, 2020 12:36 AM
Wow, thank you so much for the kind words. Don't be a stranger!
Sue got it done when others couldn't. Her and her team work fast and are always there to answer any questions. Thank you Sue and Waterstone for everything!
Reply from Owner
April 22nd, 2020 12:00 AM
Thank you for writing this review , Austin. We're glad Sue made everything work for your first home purchase. Congratulations! We hope you get to enjoy your new home soon!
When shopping for a home/condo/investment-- you WANT Sue on your team! She is dedicated, hardworking, and loyal to her word!!! She finds a way to say, YES!!
Say, Yes, to Sue Botelho!!!
Reply from Sue Botelho
March 23rd, 2020 04:44 PM
Thank you so much!!! 😁
If I had any questions about what documentation was required for my loan they always either called me or emailed me back promptly. I would highly recommend Sue and her team to any one that is looking to get a home loan.
Reply from Owner
February 17th, 2020 12:00 AM
Thank you for taking the time to share your first homebuying experience with us. Transparent, timely communication is the key to an easy loan process. We hope you are enjoying your new home, congratulations.
Sue's help was tremendous! She helped me with a loan that allowed me to sign and put $0 down and she was in constant contact with me and my wife for the duration of our offer and closing. Because of her help, my wife and I were able to close...
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Reply from Owner
October 23rd, 2019 12:00 AM
Thank you for the 5-star review! We're glad you were able to take advantage of one of our no-down-payment loan options. It's always a bonus when you have extra cash to spend on furniture, appliances, and other items for your new home! Thanks...
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Sue Botelho made what could be a very stressful process, a lot less intimidating. Her expertise was especially helpful, as we did hit a few snags along the way. Sue was able to get things resolved and calm our nerves. I would definitely recommend...
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Reply from Owner
October 23rd, 2019 12:00 AM
We agree, Sue is amazing when it comes to creating a smooth loan process for her clients! We're glad she made your mortgage experience an excellent one. Thank you for taking the time to share your feedback!
We had a big debacle with a larger firm and in short ended up scrambling to secure a loan in less than two weeks and Sue did it! I’m am so grateful and amazed by how hard Sue and her team have worked to put this all together so quickly!! Never...
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Reply from Owner
October 23rd, 2019 12:00 AM
Wow, thanks for the glowing review, Amy! It sounds like Sue and her team made your mortgage experience a truly remarkable one. Thank you for sharing your feedback, and we greatly appreciate your referrals!
My wife and I recently had the pleasure of using Waterstone Mortgages to obtain a loan in order to purchase a home. We found Sue Botelho and her entire staff to be absolutely amazing in their endeavors to take care of us. They made what is...
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Reply from Owner
September 10th, 2019 12:00 AM
So amazing! Thank you for those kind words. We agree, Sue and her team are nothing short of exceptional. Being treated like family certainly helps make the mortgage process a positive experience. Thanks again for taking the time to share your...
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Clear communication, expectations, and closed in less than 30 days. Clearly explained options, and Sue & her team were always available to answer questions.
Reply from Owner
September 3rd, 2019 12:00 AM
Awesome! We're glad to hear that your loan experience with Sue was top-notch. We hope to work with you again on any of your future home purchase or refinance needs. Thanks for sharing your feedback!
Sue and the entire Waterstone team were on top of the process making sure everything went as smoothly as possible. Anything that Sue could do to make obtaining my mortgage a possibility, she did without hesitation. Thank you Sue!!!
Reply from Owner
July 5th, 2019 12:00 AM
Thanks for the 5-star review, Anthony! Keeping our clients up-to-date throughout the loan process is one of our main goals, and it sounds like Sue and the Waterstone Mortgage team in Florida did an amazing job. Enjoy your new home!
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions