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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
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Reviews from Web
The team has wonderful communication. They strive to make.sure all i"s are.dotted and t's are crossed. Waterstone mortgage is very knowledgeable and easy to work with. We had an amazing experience and appreciate all they did for us.
Reply from Owner
June 11th, 2025 07:27 PM
We're so happy to hear that you had an amazing experience with us and appreciated our team's communication and attention to detail. It was a pleasure working with you, and I'm glad we could support you throughout the process. Thank you for...
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The team has wonderful communication. They strive to make.sure all i"s are.dotted and t's are crossed. Waterstone mortgage is very knowledgeable and easy to work with. We had an amazing experience and appreciate all they did for us.
Reply from Sue Botelho
March 22nd, 2025 02:40 PM
Diane, I'm thrilled to hear that you had an amazing experience with us at Waterstone Mortgage. It was a pleasure working with you, and I'm glad our team's communication and attention to detail made the process smooth. Your appreciation means...
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Dawn Hoffman is an outstanding loan officer! She made the process seamless with her expertise, patience, and responsiveness. Always quick to answer questions, she goes above and beyond for her clients. I highly recommend Dawn to anyone needing...
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Reply from Owner
June 11th, 2025 07:27 PM
We love hearing about your positive experience with Dawn Hoffman. Her expertise and dedication to clients are truly commendable. Thank you for your recommendation, and we are pleased that your process was seamless. If there's anything else...
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Dawn Hoffman is absolutely amazing! Her knowledge, patience, and professionalism are truly impeccable. From the very beginning, she took the time to explain every detail clearly, ensuring I fully understood the loan process. I’ve gone through...
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Reply from Sue Botelho
March 21st, 2025 12:38 PM
Thank you so much, Ivan, for sharing your experience with Dawn Hoffman! I'm thrilled to hear that she made the financing process so seamless for you. Dawn truly is a gem, and her dedication to her clients is something we at Waterstone Mortgage...
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Sue is wonderful agent to work with for home loan, she has helped me with personal loan for my new home last year and as a Real Estate Agent she has helped me with many clients. She makes herself available when I need her which is sometimes...
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Reply from Owner
January 8th, 2026 10:55 AM
It is always a pleasure to work with you and was especially excited to help you with your own purchase! I appreciate your review and look forward to working together a lot more!
⭐⭐⭐⭐⭐I've had the pleasure of working with Sue and Waterstone Mortgage for over a decade, both personally and professionally as a Realtor, and I can confidently say they are tops in the business! When I refer my clients to Sue, I know they’ll...
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Reply from Owner
January 8th, 2026 10:55 AM
It is ALWAYS a pleasure to work with you and with your buyers. You make sure that their needs and desires are met and you do it with a smile! Thank you for the review!
Sue was amazing to work with and can make deals happen when others can’t! I definitely recommend her!!
Reply from Owner
January 8th, 2026 10:55 AM
Sheri, thank you so much for this review! We are known for the ability to do things others can't and our mantra is "Find a way to yes"!!!!
We love working with Sue & her team! They keep you in the loop throughout the process and explain everything so well. Excited to be closing on another home with Sue’s help!
Reply from Owner
April 10th, 2024 12:00 AM
Thank you, Bailey! We love working with you and Jamie and are SOOOOooo excited about this new home you are getting! It looks beautiful and I know it's going to make your life easier on the commute. You are going to make such great memories...
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Sue and her team did a great job getting us the best deal and quick close. They were great with communication and able to get us what we needed in our first beach condo!
Reply from Owner
February 27th, 2024 12:00 AM
Thank you for the 5-star rating and review, Doc! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future homebuying...
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Sue was knowledgeable, honest and very helpful through the process. She kept us informed every step of the way. Sue said we would be ready to close on 29 Dec only 2 weeks from start to finish and we were It was a very smooth and easy process....
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Reply from Owner
January 8th, 2024 12:00 AM
Thank you for the 5-star rating and review, Judygabes! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions