Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
It's always a challenge purchasing a home and moving out of state but Sue and her team made sure closing on our house was the least of our concerns. The process was seamless from pre-approval to closing and any issues that came up were quickly...
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Reply from Owner
January 8th, 2024 12:00 AM
Thank you for the 5-star rating and review, Andrew! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future homebuying...
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Sue and her team at Waterstone Mortgage Florida was the absolute best!!! Very knowledgeable, detail oriented, kind, our closing process was quick and efficient. Any questions we had were answered quickly to make our closing date worry free,...
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Reply from Sue Botelho at Waterstone Mortgage ...
January 2nd, 2024 06:44 PM
We appreciate this high praise from you! We thoroughly enjoyed working with you and Mrs. Barber and are so excited about your new condo purchase! Enjoy and let us know if you need anything going forward!
Sue Botelho and the Waterstone Team, took our failed loan, from one of the nation's largest lenders, and closed within 16 days while saving us over $7,000! We were shocked and distraught after the big guy took 6 weeks to inform us they could...
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Reply from Owner
September 20th, 2023 12:00 AM
Thank you for taking the time to write this review, Todd! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are miracle workers! My husband and I didn't originally start with Sue, which actually gave us an opportunity to learn how amazing she is. Long and painful story short, we had a lender that was recommended to us by a friend....
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Reply from Owner
July 31st, 2023 12:00 AM
Thank you for taking the time to write this review, Keely! Providing excellent customer service, throughout the homebuying process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team were absolutely amazing through the whole process. I felt confident and comfortable ever step of the way and there were no surprises. Sue made sure I understood each process as we went through it and what to expect. Not only...
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Reply from Sue Botelho at Waterstone Mortgage ...
June 12th, 2023 05:41 AM
Thank you for your recommendation, Brooke! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.
Sue Botelho was thorough and friendly. Always there immediately to answer questions. The staff was in continuous contact and helping me along the way. The website to upload documents and DocuSign was convenient and very user friendly.
Reply from Owner
May 18th, 2023 12:00 AM
Thank you for taking the time to write this review. Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are extremely helpful and professional throughout our process. Their constant communication with the realtor, insurance, agent, and title company were extremely helpful, they alleviated much of the real estate buying stress.Thank...
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Reply from Owner
March 27th, 2023 12:00 AM
Thank you for taking the time to write this review, Jesus! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue & her team are awesome to work with. The made the process easy, transparent and kept me updated on everything. I had started with a different lender and they kept saying they would, or call send pre approval they had me so stressed out....
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Reply from Owner
March 2nd, 2023 12:00 AM
Thank you for taking the time to write this review, Carroll! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue & her team.
Under 15 days she did! Her team was amazing. They made it very simple. Getting to the point to get it done! I have tried 2 lender they could not do it. She did it fast! Other lender would not accept it due to not enough time. Love them to the...
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Reply from Owner
February 13th, 2023 12:00 AM
Thank you for taking the time to write this review, Mixxerx! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
I cannot express how thankful I am to Sue for helping my purchase my first home! If I had any questions, concerns, or anything of that nature, she was always there to walk me through everything every step of the way! Sue made buying a home...
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Reply from Owner
January 11th, 2023 12:00 AM
Thank you for the 5-star review, A! We are glad to hear Sue helped make your first homebuying process stress-free. She is an excellent loan originator and always makes her clients' questions a priority. We hope you continue to work with her...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions