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Guild Mortgage - Shawna Mertens
Branch Manager | NMLS# 698420
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Mon
8 AM to 5 PM
Tues
8 AM to 5 PM(Open now)
Wed
8 AM to 5 PM
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Reviews from Web
Shawna made it easy and made sure to take the time to explain everything to make sure I was knowledgeable about the process. She set expectations up front for the process and met all of them.
Reply from Shawna Mertens
July 20th, 2026 08:30 PM
Thank you for taking the time to share your experience, Haley! I am passionate about educating and empowering my clients, so it means a lot to hear that you felt informed and prepared throughout the process. I truly appreciate your trust and...
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It was a much easier process then expected!
Reply from Guild Mortgage - Shawna Mertens
July 20th, 2026 01:02 PM
Matthew, I'm glad to hear that the process was easier than you expected! Thank you for sharing your experience with me.
Shawna is an excellent lender to work with and I highly recommend her. She is very knowledgeable and professional.
Shawna and Hayley kept us well informed throughout the process, making it a very positive experience!
Reply from Shawna Mertens
July 13th, 2026 03:03 PM
Audrey, thank you for your kind words! I'm happy to know that Hayley and I were able to keep you well informed and provide a positive experience. Your feedback is greatly appreciated!
Shawna and Hailey are just awesome to work with! Their enthusiasm and professionalism is off the charts!
Reply from Shawna Mertens
July 13th, 2026 12:11 PM
Anne, thank you for your kind words! I'm pleased to hear that you enjoyed working with Hailey and me. We strive to maintain a high level of professionalism, and your feedback is greatly appreciated.
and Haley worked together as a great team. They are knowledgeable and communicative and are always looking out for the customer's best interest. It's a pleasure to work with them.
Reply from Shawna Mertens
July 10th, 2026 05:59 PM
Jane, I'm pleased to hear that you found working with Haley and me to be a positive experience. We strive to prioritize our customers' best interests and maintain clear communication throughout the process. Thank you for your kind feedback!
Shawna is an excellent communicator. Her positivity puts clients at ease and I know she is going to get them to the finish line!
Reply from Shawna Mertens
June 30th, 2026 03:10 PM
Buying a home is one of the biggest decisions someone ever make. My goal is to help make them feel comfortable, confident, and supported every step of the way. I appreciate your feedback and look forward to working with you again!
Shawna and her team kept us informed of where we were in the loan process the entire transaction. I am always impressed with how Shawna sits down with clients at the closing table and really informs them of their home loan. Leaving them feeling...
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Reply from Shawna Mertens
June 30th, 2026 04:00 PM
Sitting down at the closing table is one of my favorite parts of the process—I want every client to leave not only excited but fully understanding their home loan and comfortable with their decision. I appreciate your trust and the opportunity...
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SHAWNA,
Was wonderful at closing she is very knowledgeable, helpful and also pleasant.
Mary
Reply from Shawna Mertens
June 29th, 2026 06:23 PM
Mary, I appreciate your kind words. I'm glad to hear that you found the closing process knowledgeable and pleasant. Thank you for your feedback!
Shawna kept me in the loop on everything and made the entire experience simple and stress-free.
Reply from Shawna Mertens
June 29th, 2026 02:45 PM
Noah, I'm glad to hear that you found the experience simple and stress-free. Keeping you informed is important to me, and I appreciate your feedback. If you need anything else, don't hesitate to reach out.
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Memberships
- Envision Fond du Lac
Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 698420
Gallery
Hobbies
- Green Bay Packers, Spending time with my family and our vacation home.
Disclaimer
I am authorized to do business in the states of Florida, Michigan and Wisconsin.; NMLS ID: 698420; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.