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Ryan Frantz, Ruoff Mortgage

Name: Ruoff Mortgage - Keystone Crossing
Address: 9100 Keystone Xing Suite 750, Indianapolis, Indiana, 46240
Telephone: +1-317-538-0849
Rating: 4.96

SVP Area Manager | NMLS# 110316 | Ruoff Mortgage N...

Ruoff Mortgage - Keystone Crossing

4.96

(320)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 538-0849

Indianapolis, IN

https://www.ruoff.com/ryanfrantz

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9 AM to 5 PM

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4.96

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The entire process was seamless. It was the least stressful escrow we’ve been through.

Reply from Ryan Frantz

October 3rd, 2023 03:26 PM

Tiffany,Welcome to Indiana (or at least here very soon). Congratulations on your new home...we look forward to your move and seeing you here in Carmel by November. Thank you for the opportunity to assist you and Gabe on your home financing....

Surpassed my expectations by miles.

Reply from Ryan Frantz

October 2nd, 2023 04:39 PM

Nick, thank you so much for the feedback. So glad we did well for you and surpassed expectations. You and Jenny were great to work with...and really excited you found this home. Congratulations!!!!

The commission from all side of this company are amazing! They make everything quick and easy. They made this experience enjoyable!

Reply from Ryan Frantz

October 2nd, 2023 04:41 PM

I'm thrilled to hear that you had such a positive experience with or team! We continually strive to make the process quick, easy and enjoyable. Your great feedback is greatly appreciated and it motivates us to keep delivering excellent service....

Sometimes the emails from other employees at Ruoff seemed like possible phishing scams as I didn’t know they were coming and since most things happened through the loan butler. Maybe the loan butler can notify something similar to: “Stacey...

Reply from Ryan Frantz

September 25th, 2023 03:03 PM

Rachel, Great comments and feedback. We appreciate the trust you and Nathan instilled in us to handle your mortgage financing. Thank you! So glad you were able to get back to the midwest and found a great home. Congratulations!!!!

Ryan is always amazing to work with. He is knowledgeable!

Reply from Ryan Frantz

September 22nd, 2023 04:37 PM

Megan,Very grateful for you and your wonderful comments. Thank you. Congratulations on your new home. Very excited for you and your new home. Will be in touch on first payment/future payments here in a few weeks and also when rates drop about...

The entire team was great to work with, and Ryan was particularly capable and approachable with all of our questions. I felt very comfortable with the process.

Reply from Ryan Frantz

September 21st, 2023 04:00 PM

Joseph and Shannon,Thank you very much for taking the time to give us this feedback. I really enjoyed getting to work with you both. Congratulations on your new home. I hope the move to the Lexington area is a great one for your family. Congrats...

Everything was great! Ryan was highly knowledgeable and very patient with our cross-country search.

Reply from Ryan Frantz

September 19th, 2023 03:18 PM

Nathan, Thank you for taking the time to reply and give us a survey. Much appreciated!!! I hope you and Rachel enjoy your new home. Welcome to Michigan! :) Ryan

Ryan is a knowledgeable, consummate professional. I have always, and will continue in the future, to use Ryan and the team at Ruoff for all my mortgage needs. He has supported me and my family flawlessly....

Reply from Ryan Frantz

September 8th, 2023 06:46 PM

Hey Katy! Thank you for the incredibly kind words...I'm grateful for your trust in getting loans done for you/family and for your friendship. #Appreciation!!!!!! Send pics of Florida and my best to Steve!

Ryan was wonderful throughout the process! This was the smoothest process and I'm so grateful, thank you!

Reply from Ryan Frantz

September 8th, 2023 04:00 PM

Thank you very much for those awesome comments and feedback. Gotta say, you were really on top of it throughout the loan process and made it easy for us. Well done and congratulations on your new home Stephanie!!!!!!!

Just a couple of disconnects in communication..info I provided to Ryan was asked for again by another representative. 1 unexpected phone call from Credit Plus.

Reply from Ryan Frantz | NMLS# 110316 | Ruoff ...

September 5th, 2023 07:26 PM

Karen,Congratualtions on your new home. So glad you were able to sell your home and move back to Indiana. Well done...you handled it so well. Thank you for the opportunity to assist you...loved getting to speak with you and work alongside you...

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About

Ruoff Mortgage NMLS# 141868 Additional Licenses: KY - MC423296 | OH - MLO.045624.000 | NMLS# 110316. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Specialities

FHA

USDA