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Ryan Frantz, Ruoff Mortgage

Name: Ruoff Mortgage - Keystone Crossing
Address: 9100 Keystone Xing Suite 750, Indianapolis, Indiana, 46240
Telephone: +1-317-538-0849
Rating: 4.96

SVP Area Manager | NMLS# 110316 | Ruoff Mortgage N...

Ruoff Mortgage - Keystone Crossing

4.96

(320)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 538-0849

Indianapolis, IN

https://www.ruoff.com/ryanfrantz

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM

Sat

closed

Sun

closed

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4.96

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Experience.com

4.95

(241)

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Ryan was very knowledgable and always returned my phone call or text no matter what time of day. I really appreciate all of the work he did for me.

Reply from Ryan Frantz

November 7th, 2023 08:49 PM

Thomas,I wanted to thank you for the opportunity to work with you on the purchase of your new home. It was great meeting you and I am thrilled and thankful to you and to Johnny for introducing us. Hope you enjoy your new home and will be in...

Very pleased with everything!

Reply from Ryan Frantz

October 31st, 2023 06:15 PM

Bri and Anthony! Thank you for the great comments and feedback. You are much appreciated to take the time to send us the survey back. Congratulations on your new home and hope all goes well for a move in date before the end of the year!!! Thx...

Great experience, thank you!

Reply from Ryan Frantz

October 31st, 2023 06:17 PM

Megan,Congratulations on your new home and THANK YOU for the photo that you emailed. Loved seeing you and Sam and your dog in the photo. Your yard has such a huge tree in the front...love that. Thank you for taking the time to give us the feedback...

We really enjoyed working with Ryan! No complaints at all

Reply from Ryan Frantz

October 31st, 2023 06:18 PM

Sam! Thank you so much for taking the time to give us this great feedback. Loved working with you and Megan. And thank you for the closing photo...loved it! Appreciate you both very much. Happy Holidays! -- Ryan

That lady who helped us, Stacy, could have been more professional, I don’t believe typing in all caps to my fiances employer would constitute much professionalism, idc how much time is left or if some document was needed right at that moment....

Reply from Ryan Frantz

October 27th, 2023 12:13 AM

Thank you for the feedback Noe. We'll definitely take your suggestion on the notification emails we send to employers to heart. It has already been reviewing by our head of operations and head of customer service. We value you and thank you...

Ryan explained the process very well. He also listened well to our particular situation and made the process super easy. He was extremely knowledgeable. The online uploading of documents was easy and efficient, which I really liked. Stacey...

Reply from Ryan Frantz

October 17th, 2023 11:48 AM

WOW! Thank you for this incredible feedback. Stacey and I thoroughly enjoyed the opportunity to assist you and Craig with your home financing. We really appreciate you both and want to show you our gratitude for taking the time to let us know...

Great communication and explanation of the whole process

Reply from Ryan Frantz

October 17th, 2023 11:51 AM

You were AWESOME Tanner. Moving back to Illinois and changing jobs, juggling vacation, etc...you handled this like a pro. Stacey and I thank you for the opportunity to work with you and want to share our gratitude with you. We are excited for...

I wish there had been a year of home warranty but that has nothing to do with Ryan.

Reply from Ryan Frantz

October 17th, 2023 11:53 AM

Welcome to Indiana John! Well done...I know a cross-country move is not easy and I know dealing with the items on the home post closing was not something you expected. I am glad your family can be here so your daughter can start cheer...and...

everything was great. fast and efficient. always friendly.

Reply from Ryan Frantz

October 17th, 2023 11:55 AM

Thank you for taking the time to check in and leave us feedback while trying to prepare for a cross-country move. Stacey and I really appreicate the opportunity to work with you...and then your co-workers that you have already referred. Thank...

We have worked with Ryan on multiple projects and really have a great experience every time. He is very knowledgeable and will do everything to help us make the best decisions for our situation.

Reply from Ryan Frantz

October 6th, 2023 06:53 PM

Jenn,Thank you very much for this awesome feedback. Loved how this loan really worked out well for you and Steve! Congratulations...will be in touch in 2024 on a refi to lower rates when we see the rate environment settle down some. Thx again...

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About

Ruoff Mortgage NMLS# 141868 Additional Licenses: KY - MC423296 | OH - MLO.045624.000 | NMLS# 110316. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Specialities

FHA

USDA