River Robertson
SR. LOAN OFFICER | NMLS# 1698258
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Reply from River Robertson
August 13th, 2024 12:41 PM
Thanks for taking the time to share your feedback, Nicholas. I appreciate your honest rating of 3.83 out of 5 stars. I strive to provide the best service, and your feedback is crucial for my improvement. If there's anything specific you think...
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River was available to answer any questions and took time to explain the loan process. He was responsive and made sure that there was always an open line of communication.
Reply from River Robertson
July 15th, 2024 12:08 PM
I'm really pleased to hear that you valued the effort I put into maintaining clear and open communication throughout the loan process, Marissa. Your feedback means a lot to me. I strive to provide the best service to all clients, and I'm glad...
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It was great. They were patient with me and they walk me through the process step-by-step and explaining everything and made it easier for me for my first time buying it was great
Reply from River Robertson
July 1st, 2024 03:25 PM
I'm thrilled to hear that you had a great experience, Maximino! Your kind words reassure me that we're doing our job right. We understand that buying for the first time can be overwhelming and we're glad we could assist you in making the process...
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The process was very long with many unknowns. It seemed like every day that a new document was required. Some documents seemed redundant. Then the closing date changed so many times that I became discouraged- each time changing deliveries....
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Reply from River Robertson
June 24th, 2024 03:37 PM
Hey Inga, Thank you for taking the time to provide your honest feedback on your experience with New American Funding. I understand your frustrations with the length of the process and the constant need for additional documents. I apologize...
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River was very professional and was a pleasure to work with. I will definitely refer other buyers to River.
Reply from River Robertson
June 21st, 2024 05:34 PM
I'm incredibly grateful for your kind review, Hollie. It was my pleasure to assist you and I'm glad you had a positive experience. Your willingness to refer others to me is the best compliment I could receive. I look forward to providing the...
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The main concern in the best interest of the person
Reply from River Robertson
June 20th, 2024 03:23 PM
I'm thrilled to hear that you felt your best interests were prioritized, Linda. It's my goal at New American Funding to ensure every customer feels valued and heard. I appreciate your 5-star rating and your kind words. Looking forward to assisting...
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River made the process super easy. Comfortable. Went above and beyond with explaining everything. Gave 110% of his attention to us.
Reply from River Robertson
June 10th, 2024 11:03 PM
I'm thrilled to hear that you found our process to be easy and comfortable, Melissa. Your satisfaction is my top priority, so it's great to know that my efforts to explain everything in detail and remain focused on your needs were well-received....
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River was exceptional throughout this whole process. As a first time home buyer, there is a lot I don't quite understand or know and that usually means lots of questions, but with River it never felt like we were bothering him. He always gave...
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Reply from River Robertson
June 6th, 2024 06:44 PM
Michael, this is River. I'm touched by your review and the perfect rating you gave me. It was a pleasure assisting you with your first home purchase. I strive to make the process as smooth as possible, and I'm glad to hear you felt comfortable...
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In the beginning Communication was good but in the last 3 weeks communication was very poor.
It was a lengthy and difficult transaction not due to River or the lender but more for the fact that we had to switch from one buyer to the next buyer due to some rules that the first buyer could not comply with. River was great and keeping...
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Reply from River Robertson
May 20th, 2024 12:10 PM
Hi Kathy, I'm so grateful to see your 5-star review! I understand that the transaction was a bit complex, but it was my pleasure to assist in navigating through the process and ensuring a smooth transition to the new buyer. I'm glad we were...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing