Northern Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(7,012)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.94

(7,012)

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5 Star

98%

4 Star

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1 Star

Stephanie was amazing to work with! She was informative, caring, and always reassuring. She made the whole process smooth and stress-free. I couldn’t have asked for a better loan officer.

Reply from Stephanie Moncayo, Ruoff Mortgage

July 1st, 2025 01:41 AM

This just made me smile, thanks so much Sam!! It was such a pleasure helping you with this milestone, you most definitely deserve it!!

Stephanie was great. Easy to work with. Always in communication. Answered all questions and concerns promptly. Y habla español.

Reply from Owner

August 1st, 2025 05:20 PM

I love seeing your videos in your new home Faith! Really a pleasure helping you and congratulations, because your hard work and dedication paid off!!

Clear communication.

Reply from Stephanie Moncayo, Ruoff Mortgage

July 1st, 2025 01:41 AM

Thank you Susana! Deseandoles lo mejor a su hijo Bryan y a Lupe in this new journey :)

Eric was a pleasure to work with, he was always available to answer questions and worked proactively to keep us informed during the whole process. We will definitely reccommend using Eric to our friends and family!

Reply from Eric Olsen, Ruoff Mortgage

June 29th, 2025 07:30 PM

I'm so grateful to hear you found the mortgage process seamless. We can't do our job well without your help and for that, I'm thankful to you and Dave. Blessings to you and your family during this exciting transition. Welcome Home!

Mary is absolutely wonderful

Reply from Owner

May 14th, 2026 10:31 AM

I'm grateful for your kind words, Macensie. It's important to me to provide a positive experience, and I'm delighted that you felt well-supported. If you ever need assistance in the future or have any questions, don't hesitate to contact me....

Immediately gave us a list of everything we needed to provide so we could gather it asap

Reply from Mary Karabatak

July 9th, 2025 04:39 PM

I'm glad to hear that the list of required documents was helpful. My goal is to make the process as straightforward and efficient as possible. If you have any other feedback or need further assistance, feel free to reach out. Thanks for your...

Not only did I feel like Patrick was an expert in all things related to our mortgage, but most importantly he treated us like we were his own family. He was always ready to respond when we had questions and never made us feel bad for asking...

Thoughtful, helpful and overall incredible! Thank you can not be said enough!

Reply from Owner

July 29th, 2025 12:00 AM

Thank you so much for your heartfelt words, Travis. I'm really glad to know that you found the process incredible and helpful. It means a lot to me to have been able to assist you. If you ever need anything else, don't hesitate to reach out....

I was kept informed promptly when actions were needed. "Loan Butler" was easy to use and the todo list was a great help to know what upcoming tasks were. When I inadvertently sent a wire transfer too soon (my bad), Cindy promptly called me...

Reply from Cindy Jansky

July 8th, 2025 12:23 AM

I'm glad to hear that you found the Loan Butler tool helpful and that you were kept informed throughout the process. It was my pleasure to assist you, and I'm happy to have been able to address the wire transfer situation promptly. Thank you...

Loan Butler was great to see each step and where we were in the process.

Reply from Karen Zank

July 7th, 2025 05:49 PM

I'm glad to hear that the Loan Butler feature was helpful in keeping you informed throughout the process. It was a pleasure assisting you, and I appreciate your feedback. Thank you for choosing Ruoff Mortgage.

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

View All

Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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