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Stephanie Moncayo, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 1710 Edison Rd Suite C, South Bend, Indiana, 46617
Telephone: +1-269-932-2435
Rating: 4.92

Ruoff Mortgage - NMLS 2223577

Ruoff Mortgage - South Bend

4.92

(149)

Mortgage

Mortgage Loan Officer

Contact Info

(269) 932-2435

South Bend, IN

https://www.ruoff.com/stephaniemoncayo

https://apply.ruoff.com/stephaniemoncayo

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM

Sat

closed

Sun

closed

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4.92

(149)

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Experience.com

4.89

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What made my experience excellent was Stephanie’s knowledge and responsiveness. Anytime I had a question, she answered quickly and clearly, often anticipating issues before they became problems. She understands lending from an investor’s perspective,...

Reply from Stephanie Moncayo, Ruoff Mortgage

January 14th, 2026 03:14 PM

I'm speechless, thanks so much Lori for your trust throughout this process. I look forward to staying in touch :)

As first-time homebuyers, my husband and I walked into this process completely clueless and honestly, a little nervous. From the very beginning, Stephanie made us feel supported, understood, and cared for. She didn’t just handle our mortgage;...

Reply from Owner

October 13th, 2025 08:54 PM

You guys were amazing to work with!! Thank you for trusting me with your homebuying process and I can't wait to keep on seeing the updates you do to your new home on facebook :)

Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online, via email, call or text. The BEST customer service I have ever received!!!...

Reply from Owner

September 19th, 2025 11:49 PM

Thanks so much Keisha 🫶🏽🫶🏽 it was such a pleasure helping you with the purchase of your home! I wish you nothing but the best in this new chapter!!

Everyone was very knowledgeable and friendly and helpful

Communication was great

Stephanie Moncayo, Ruoff Mortgage has received a review with 5 star rating from Molly S

Reply from Owner

October 12th, 2026 07:05 PM

I'm grateful for your positive rating, Molly. At Ruoff Mortgage, making your experience smooth and satisfying is always our top priority.

We loved that each and every question was thoroughly answered and explained. The process was well maintained and made it much easier from all the stress of us to buy our first home!

Reply from Stephanie Moncayo

October 9th, 2026 08:02 PM

I'm pleased to know that I could thoroughly answer your questions and help ease the stress of buying your first home, Chansamont. At Ruoff Mortgage, we aim to make the process as smooth as possible for our clients.

I really appreciated that Stephane spoke Spanish. Being able to communicate with her in both Spanish and English made me feel more comfortable throughout the loan process.

Reply from Stephanie Moncayo

October 9th, 2026 05:27 PM

Luz, I'm glad that being able to communicate in both Spanish and English made you feel comfortable during the loan process. At Ruoff Mortgage, we strive to make every client feel at ease, and I'm happy I could assist you in your preferred language....

Communication was wonderful. Stephanie was so personable and helped with any questions or concerns we had ! As first time homebuyers it was such a relief to have her on our team.

Reply from Stephanie Moncayo

October 9th, 2026 04:50 PM

Austin, I'm happy to hear that the communication during your homebuying process was wonderful and that I could assist with your questions and concerns. As first-time homebuyers, I'm glad Ruoff Mortgage and I could be part of making your experience...

Stephanie Moncayo, Ruoff Mortgage has received a review with 5 star rating from Francisco C B

Reply from Owner

October 1st, 2026 08:45 PM

Francisco, thank you for the great rating. I'm glad to know your experience with Ruoff Mortgage was positive.

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

Construction Loan

Medical Professional Mortgages

Fixed Rate Mortgages

Adjustable Rate Mortgages