Northeast Ohio, Fort Wayne, IN

Fort Wayne, IN

4.93

(3,881)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Mon

9 AM to 5 PM

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

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4.93

(3,881)

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Senior loan officer Felix Velez he the best to deal with aways helpful wonderful to work with

Reply from Felix Velez

December 16th, 2024 01:25 AM

Thank you so much, Eric! I'm thrilled to hear that you had such a positive experience working with me at Ruoff Mortgage. I always strive to provide the best service to my clients, and I'm grateful for your acknowledgment. Your review means...

Maybe meet in person and go through the process step by step not just rely on the app

Matt made the process simple and easy. He told us what documents were needed and answered any and all questions we had. He made the whole process less stressful. I would definitely refer him to anyone looking to buy a home.

Reply from Matt Koch, Ruoff Mortgage

April 7th, 2025 07:22 PM

Thank you for your high rating and positive review, Shelly. We're all about making the home-buying process as easy as possible at Ruoff Mortgage, and it's great to hear that Matt Koch was able to do exactly that for you. Your willingness to...

Customer service was excelkent and great communication throughout process.

Reply from Del Lekan

December 13th, 2024 04:10 PM

I'm thrilled to know that you were satisfied with the service provided, Staci. Communication is key in our process at Ruoff Mortgage, and I'm glad we could meet your expectations. Your positive feedback is greatly appreciated. If there's anything...

I felt that there was very clear communication between the loan officer and I during the whole process. When I had questions my emails /texts were returned very quickly and the answers I received were very clear and easy to follow

Reply from Lynne Kearis, Ruoff Mortgage

April 7th, 2025 07:21 PM

Thank you so much for your kind words, austinstaple97. I'm thrilled to hear that you found our communication clear and efficient. At Ruoff Mortgage, we strive to provide the best service, and your feedback is a testament to that effort. I'm...

Michael was great to work with. From the first phone call to the end of the process he was great to work with. He was prompt at answering my questions and so helpful in the information he provided so I could make informed decisions along the...

Reply from Owner

December 11th, 2024 04:29 PM

Hi Mindy, Thank you for the kind review. I'm happy i was able to help make it easy. Enjoy your new home!

Reply from Michael Shannon

December 12th, 2024 06:30 PM

So glad to hear your positive feedback, Mindy. Being prompt, kind and professional is what I strive for and I'm happy to know I met these standards throughout our process. Your satisfaction is my top priority and I'm thrilled that you felt...

Communication was amazing

Reply from Matt Koch

December 4th, 2024 01:55 PM

Thank you for your high rating and for recognizing Stephanie Stoltz's great communication skills. At Ruoff Mortgage, we strive to provide top-notch service to our valued clients like you, Tom. We appreciate your feedback and look forward to...

Josh was extremely knowledgeable on the whole process. We didn't have our own realtor and Josh explained the whole process in depth to us. I didn't feel like I was doing business with a stranger but more like a family friend

Reply from Josh Pick - NMLS 134546

November 29th, 2024 06:57 PM

Thank you so much, Jessica! I really appreciate you taking the time to complete the survey. Your comments mean a lot to me and I truly appreciate you. Congratulations to you and Corey and the kids!

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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