MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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8 AM to 6:30 PM
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closed
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closed
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Overall excellent experience
Reply from Jim Koops - Northpointe Bank
May 20th, 2026 03:21 PM
I really appreciate the feedback and am looking forward to working with you again.
Our first ever mortgage application, and it went as smooth as one can hope for. All the questions and concerns were answered and addressed in minutes usually. Ian has made this process as stress-free as possible. 100% would recommend Northpointe...
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Working with Jason made the process of buying our home and later on refinancing our mortgage easy to understand and a smooth process. We appreciated his patience, the time he took to answer our questions, and overall was great to work with.
This is the second time working with Jason on our home loan, he was very attentive and patient with all of our (many) questions. Had another great experience working with him on refinancing our mortgage and he made the process smooth and easy....
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Reply from Jason Smith
May 19th, 2026 01:20 PM
I really appreciate the feedback and am looking forward to working with you again.
The experience with Ed started out great. He explained thr the AIO Loan thoroughly and was very responsiv. As the process went on and his team took over with a the lack of communication. Our closing was delayed, they did not inform us, and...
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Reply from Ed Napieralski
May 19th, 2026 01:04 PM
Shannon, I appreciate you taking the time to share your honest experience. I'm truly sorry for the communication issues and delays you encountered during the process. Your feedback is invaluable and will be used to improve our procedures moving...
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Northpointe Bank - Grand Rapids
Mason is the best Loan Officer I’ve worked with. I’ve purchased 6 homes in my life and worked with him on 3 of the 6 I believe. He’s always been great. Very helpful, open communication, and this last home we got the closing process was so smooth...
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BBBVeryBrett
Reply from Brett Foster - Northpointe Bank
May 11th, 2026 12:41 PM
Thank you for your feedback, Frensi. If there's anything more you'd like to discuss or any additional details you'd like to share, please feel free to reach out to me directly.
Thanks, Tim!
Reply from Timothy Tusing
May 18th, 2026 08:04 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
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Jon Izenbart - Northpointe Bank
Quick Response.
Reply from Jon Izenbart
May 18th, 2026 07:44 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
We did not close on the original scheduled date and were never given a clear reason why. I emailed the team and asked why we weren't closing and never received a return email. We called Ed and left him a voicemail asking why we werent closing...
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Reply from Ed Napieralski - Northpointe Bank
May 11th, 2026 01:27 PM
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced toward the end of the closing process, as we understand how important updates are during such a significant transaction. Your feedback...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender