MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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The customer service we received from Jim Koops at Northpointe was second to none. From start to finish, he was forthcoming, pleasant to deal with, and all-around helpful. He helped to make what is a stressful process seem easy. We can't say...
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Reply from Jim Koops
June 10th, 2026 02:08 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Mason and his team did an amazing job of helping through this process. As it being my first time, Mason and his team were so helpful and responsive.
Reply from Mason Maurer
June 10th, 2026 01:32 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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Jim Van Law - Northpointe Bank
Jim was great and easy to work with!
Reply from Jim Van Law - Northpointe Bank
June 3rd, 2026 01:13 PM
Jake, I appreciate your kind words and am pleased that you found the process easy while working with me.
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Jim Van Law - Northpointe Bank
Jim is a tremendous resource in the industry and a great representative of Northpointe Bank. Knowledgable, friendly, prepared and hard working. Jim was always available when needed no matter what time of day or day of the week. We were impressed...
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Reply from Jim Van Law
June 3rd, 2026 01:13 PM
Jay, thank you for your kind words and for highlighting your positive experience. I'm pleased to know that my availability and commitment helped make the refinancing process easier for you.
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Jim Van Law - Northpointe Bank
Jim and his team helped to make what seems like a complicated refnance simple. THis was by far the simplest and easiest closing we've had out of our numerous purcahses/refinances. Glad for the afterhour /weekend availability and speedy email...
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Reply from Jim Van Law
June 3rd, 2026 01:14 PM
Vicky, I appreciate your kind words about the refinancing process with me and my team. I'm pleased to hear that our after-hours availability and quick email responses made the experience simple for you.
I had a great experience working with Jim at Northpointe Bank! Jim was communicative, helpful, and thorough during the process. Not only did he offer the best rate, but he also made my first refinance smooth. I highly recommend speaking with...
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I had a great experience working with Jim and his team at Northpointe Bank. He was able to give me a very competitive rate that other lenders could not beat. Aside from the best rate, Jim was communicative and thorough with his updates and...
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Reply from Jim Koops
June 9th, 2026 04:41 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Howard provided great feedback and guidance throughout the process. We felt comfortable the whole time and he kept his team on track to close on time.
Reply from Matt Howard
June 9th, 2026 03:23 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Super smooth
Reply from Ryan Bird
June 9th, 2026 12:25 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Jim Koops - Northpointe Bank has received a review with 5 star rating from David J
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
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Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender