MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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Reviews from Web
Zack and the team that worked on my loan was very knowledgeable and answered all my questions in a timely manner every thing was done in a professional manner and we were treated with kindness and respect thank you Zack and charissa.
Reply from Zack Maurer
September 8th, 2026 01:49 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Honestly this normal experience was only made great because of Ashley! Her attentiveness, positivity and personality are second to none, her knowledge and experience is amazing and so comforting, she is completely understanding and helpful,...
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Reply from Ashley DeYoung
September 8th, 2026 12:53 PM
I really appreciate the feedback and am looking forward to working with you again.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Shelby B
Really enjoyed working with Jim from the start. First time homebuyer, and he helped me through the process every step of the way. 100/10 would recommend.
Reply from Jim Koops
September 8th, 2026 12:44 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Matt Howard was great. My negative feedback was the underwriting department supporting Matt. The amount of documents having to be provided for a $150k 32% LTV loan is absolutely ridiculous. We basically missed the closing date I had communicated...
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Reply from Matt Howard - Northpointe Bank
September 2nd, 2026 06:26 PM
Derek, Great to get the opportunity to work with you and appreciate the feedback. The bank will review and look for where they can improve the process. - Matt Howard Northpointe Bank
Good overall experience with Brett
Reply from Brett Foster
September 7th, 2026 02:54 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
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Jim Van Law - Northpointe Bank
Jim, you made the process easy and answered all our questions in a timely manner
Reply from Jim Van Law - Northpointe Bank
September 2nd, 2026 01:17 PM
Jennifer, I appreciate your kind words. I'm pleased that I could make the refinancing process smooth for you and address your questions promptly. If you need anything else, please feel free to reach out.
Great experience all around from beginning to end . I really appreciated how Ian proactively communicated and I alwaysbfelt like he had my best interests at heart. I would highly recommend Ian and Northpointe Bank
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Reply from Ian McLellan
September 7th, 2026 03:43 PM
I really appreciate the feedback and am looking forward to working with you again.
Ian was always responsive, knowledgeable and upfront about the process.
Reply from Ian McLellan
September 7th, 2026 01:26 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
James was great from start to finish. I have nothing bad to say about Team Mahieu.
Reply from James Mahieu - Northpointe Bank
August 29th, 2026 05:20 PM
I'm pleased to know that you had a great experience from start to finish, Dalmonta. Thank you for your kind words about my team and me. Please dont hesitate to reach out if I can assist you with any of your further transaction needs too.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender