The Helmintoller Team of ALCOVA Mortgage
Showing You The Way Home
Covington, VA
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Sarah was always available for any questions we had. Being first time home buyers she made the experience so easy.
Reply from Sarah Dudley
August 28th, 2026 01:35 PM
Noah, I'm grateful to know that I could assist in making your first home-buying experience easy. If you ever have more questions or need further assistance, please don't hesitate to reach out.
As first time buyers there was alot we didn't know. Will took the time to explain everything so we understood and knew what was going on. He is an awesome guy to work with and him and his team made our dreams come true.
Reply from Will Blaylock
August 14th, 2026 01:25 PM
Gary, I'm grateful for your kind words and pleased to have been able to assist you as first-time buyers. It's wonderful to hear that you felt informed and supported throughout the process. I'm glad my team and I could help make your dreams...
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Sarah was always very responsive to our questions.
Reply from Sarah Dudley
August 12th, 2026 05:29 PM
Philip, I'm pleased to hear that my responsiveness was helpful to you. If you have any more questions in the future, feel free to reach out.
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Very responsive and efficient going the extra mile even on the weekends. Replied to all questions and did everything she said she was going to do. Excellent experience!
Reply from Sarah Dudley
August 12th, 2026 02:58 PM
Susanna, thank you for sharing your positive experience. I'm glad I could be responsive and efficient in addressing your needs, even over the weekends. If you have any further questions or need assistance, feel free to reach out.
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Jason was pushing us to get a closing date and he knew our closing date and then come closing time we had to wait for 4 hours for him to send documents to the lawyer so we could close. Never again.
Reply from Jason Hall
August 7th, 2026 08:37 PM
Thank you for taking the time to share your feedback. I understand how frustrating it is to experience an unexpected delay on such an important day. Unfortunately, an unforeseen power outage impacted the timely delivery of the closing documents...
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The process was quick and easy and everyone made it simple. Everyone was very helpful guided me in the right direction and was able to get me in my home quick.
Reply from Jason Helmintoller
August 10th, 2026 04:46 PM
Heather, I'm pleased to hear that the process was quick and easy for you. It's great to know that you felt well-guided and supported throughout. If you have any questions or need further assistance, feel free to reach out to me.
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Great communication and very easy to navigate.
Reply from Sarah Dudley
August 4th, 2026 02:33 PM
Randolph, I'm glad to hear that you found the communication great and the process easy to navigate. If there's anything more you need, feel free to reach out.
Jason was super nice and on top of everything the whole way. He made the process less stressful and got it done fast. As a first home buyer I feel we made the perfect choice choosing Jason. We will absolutely be using him in the future.
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Reply from Jason Helmintoller
August 3rd, 2026 08:56 PM
Landon, I appreciate your kind words and am happy to have made the process less stressful for you as a first-time home buyer. It's great to hear that you felt confident in choosing me. I'm here whenever you need assistance in the future.
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Sarah is calm, professional, and personable, all things you REALLY need when you are going through the stressful home buying process. She is a joy to work with and we would happily work with her again in the future!
Reply from Sarah Dudley
August 3rd, 2026 08:23 PM
Melissa, I appreciate your kind words and am happy to hear that my approach made a positive difference during your home buying process. It's wonderful to know you'd like to work with me again, and I look forward to any future opportunities...
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Everyone was very professional and made the process easy and stress free.
Reply from Jason Helmintoller
August 3rd, 2026 03:40 PM
Shawn, I'm grateful for your kind words about the professionalism and ease of the process. It's great to know that everything went smoothly for you. If you have any further questions or need assistance, don't hesitate to reach out to me.
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance