Dallas, Irving, TX

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My issue was taken care of. We want to increase the payment of principal on our mortgage

I didn’t have to wait to speak to someone. Erika was helpful & didn’t seem to have any judgment about my situation.

Very helpful staff.

Great communication

Had ftuard on our checking account

Just paid 67 thousand dollars and now told I need to pay 25k more for a recast!? I'd rather pay 5k and move the entire loan to another company

Should be ok if your employees answer questions with good attitude! And make you feel been help not like they mad of doing they’re job that’s all

Representative could not wait to get me off the phone. He was aggressive and rude before even hearing the reason for my call. He brushed off my concern like it was not his problem.

Everyone I've been talking with only trying to help i lost my job for a two months ago and now I’m back working but i can not catch up on my mortgage in time, but I’m trying.